Grace Macqueen Ekpete

Sales and Customer Support succeed when leads are followed up on time, customers get clear answers, and systems stay accurate. I specialize in keeping revenue conversations moving while ensuring customers feel supported and confident at every stage.

I am a Sales Specialist and Customer Support Professional with experience supporting B2B and B2C customers in technology-driven environments. My work centers on lead qualification, quote preparation, follow-ups, CRM management, account support, and multi-channel customer communication.

In previous roles, I supported sales pipelines by responding promptly to enquiries, tracking opportunities accurately, and ensuring no lead or customer request was left unattended, directly contributing to improved conversion rates and customer retention.

• Managed inbound and outbound sales communications, responding to enquiries via email, chat, and Zoom
• Prepared and followed up on quotes, improving response time and reducing stalled deals
• Maintained clean CRM pipelines, ensuring accurate forecasting and visibility for sales teams
• Supported account and billing processes, reducing errors and follow-up escalations
• Nurtured leads through consistent, professional follow-ups, increasing deal progression

• Provided first-line and ongoing customer support, resolving product, account, and billing enquiries
• Maintained high customer satisfaction by offering clear explanations and timely solutions
• Handled multiple conversations simultaneously while maintaining quality and accuracy
• Improved retention by proactively addressing issues before escalation

• CRM & Support: HubSpot, Zendesk, Freshdesk, Intercom, AnyDesk
• Productivity & Reporting: Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
• Workflow & Collaboration: Asana, Trello, ClickUp, Monday.com, Slack
• Scheduling & Time Management: Calendly, Picktime, Clockify

• Strong written and verbal English communication
• High attention to detail and excellent CRM hygiene
• Data-driven follow-ups and sales tracking
• Process improvement and problem solving
• Remote collaboration and independent execution

I approach every role with a results mindset—reducing response times, improving lead handling, and ensuring customers receive consistent, reliable support.

If you need someone who can support sales targets, protect customer relationships, and keep your systems organized, I am ready to contribute from day one.