Grace Macqueen Ekpete

With a proven track record in providing comprehensive virtual assistance, administrative support, and top-notch customer service, I bring to the table a blend of technical proficiency and soft skills necessary for seamless workflow management. My expertise lies in leveraging CRMs, Google Suite, and various workflow tools to enhance productivity and efficiency. As a Virtual Assistant cum Administrative Assistant, I am proficient in managing diverse tasks remotely, including email management, calendar scheduling, travel pack, data entry, and document preparation, I am also experienced in handling administrative tasks such as organizing files, preparing reports, and coordinating meetings with precision and attention to detail. My skill as a Customer Support Specialist is hinged on delivering exceptional customer service through various channels, ensuring customer satisfaction and retention.

Technical Skills/Tools Proficiency  

• CRM Management: Skillful at utilizing CRMs to streamline processes, manage contacts, and track interactions, resulting in improved client relationships and enhanced workflow. I am proficient in the use of Hubspot, Zendesk, Freshdesk, Anydesk.
• Google Suite: Experienced in using Google Suite applications such as Gmail, Google Calendar, Google Docs, Google Slide and Google Sheets for efficient communication, organization, and collaboration.
• Workflow Tools: Familiar with a range of workflow tools and platforms, including Asana, Trello, Slack, Click-up Monday.com, Intercom, Calendly, Picktime and Clockify to facilitate team collaboration and project management.

Portfolio Highlights

• Successfully managed email correspondence for multiple clients, maintaining inbox organization, creating labels and ensuring timely responses to inquiries and requests.
• Facilitated seamless calendar management for busy professionals, scheduling appointments, coordinating meetings, and sending reminders to optimize time management.
• Implemented CRM systems for small businesses, customized to their specific needs, resulting in improved lead management, sales tracking, and customer engagement.
• Provided exemplary customer support for diverse industries, resolving issues promptly, and going above and beyond to exceed customer expectations.
• Collaborated with teams remotely using various workflow tools, effectively managing tasks, deadlines, and project milestones to achieve desired outcomes.

Soft Skills

• Communication: Excellent, Clear and concise communication skills, both verbal and written, ensuring effective interaction with clients, team members, and stakeholders.
• Organization: Strong organizational abilities, enabling efficient multitasking, prioritization of tasks, and adherence to deadlines.
• Adaptability: Flexible and adaptable to evolving priorities and changing environments, maintaining productivity and professionalism under pressure.
• Problem-Solving: Proactive problem-solving skills, with a knack for identifying issues, analyzing root causes, and implementing practical solutions.
• Team Collaboration: Collaborative team player, adept at fostering positive relationships, sharing knowledge, and contributing to a supportive work environment.

Let's Connect

If you're seeking a reliable virtual assistant, administrative specialist, or customer support expert who can seamlessly integrate into your team and deliver exceptional results, I'd love to connect. Feel free to reach out to discuss how I can support your business needs and contribute to your success.