Grace Macharia

I am a highly experienced customer service professional with over 10 years of supporting international clients across chat, email, and voice channels. I specialize in delivering fast, accurate, and empathetic support while ensuring every customer interaction is handled with care and professionalism.

I have a proven track record of resolving complex issues, managing escalations, and consistently meeting performance targets such as customer satisfaction and response times. My background also includes leading teams, improving processes, and contributing to operational efficiency in fast-paced environments.

I am highly skilled with CRM and support tools such as Zendesk, Salesforce, and Freshdesk, and I work confidently in remote settings with strong communication, reliability, and attention to detail. I am passionate about creating positive customer experiences and building lasting client relationships.