Grace M. Pitogo

GRACE M. PITOGO Logistics and Supply Chain Management //- Summary Experienced Fulfillment Specialist with a demonstrated history of working in the logistics and supply chain industry. Skilled in Analytical Skills, Warehouse Operations, Management, SAP ERP, and Strategic Planning. Strong support professional with a Bachelor of Science in Commerce focused in Computer Information System from Liceo de Cagayan University. Experience JULY 2012 – SEPT 2021 CUSTOMER SERVICE HEAD/ DEMAND FULFILLMENT GROUP HEAD  Fast Services Corporation (Logistics provider of Del Monte Phils. Inc. ) JOB FUNCTIONS: Responsible for the Operational planning integration in the areas of Customer Order Fulfillment, Shipment forecast and outbound operations. Ensuring a reliable Planning process for the business units. Initiate communication to Export Sales Admin/Supply Planning for items with exceptions base on the available stocks on floor for customer approval and at the same time approval to ship of ageing but qualified stocks to fully minimize obsolescence. Identify, anticipate and resolve customer issues in timely manner. Liaise with other teams in analyzing and resolving shipment problems. Optimize operations plan to meet changing business needs. Identify and implement process improvements and cost optimization initiatives. Perform regular operations reviews to identify any issues/inconsistencies. Develop operations plan for business units to achieve company goals. Determine operational risk factors and provide relevant mitigation plans. Ensures Compliance with cannery’s safety and Good Manufacturing Practices rules and regulations AUGUST 1, 2011 – JULY, 2012 SHIFT SUPERVISOR – EXPORT OPERATIONS Fast Services Corporation JOB FUNCTION Supervise a team of warehouse personnel to ensure the provision of a professional incoming goods, storage and dispatch service to customers encompassing both speed and accuracy. DUTIES & RESPONSIBILITIES Plan and coordinate the incoming goods, storage and dispatch of items in a timely and efficient manner to achieve the team objectives and Key Performance Indicators (KPI’s), as determined by the organization. To ensure effective, safe, accurate and time stock management to include space allocation, stock transfer and dealing with non-conforming products. Working closely with the principal (Supply Planning) to ensure adequate stock levels. Support the Inventory Management Group in ensuring accurate and periodic cycle counts and stock takes. Responsible for ensuring that the quality of the product and service within the warehouse is maintained at the highest possible standards for the customer. Ensure quality procedures and team quality targets are strictly adhered to. Implement the company’s Health and Safety policy, ensuring safe working conditions and practices within the warehouse. JULY 2009 – FEBRUARY 2010 LOGISTICS COORDINATOR San Miguel Foods, Inc. - Divisions Logistics Group JOB FUNCTION Work with logistics department to provide logistical support for the operations and responsible for professional and timely communication with internal and external customers and also supports activities, related strategies, and planning to achieve objectives involving purchasing, product transportation, and product storage. APRIL 2008 – JULY 2009 SHIFT SUPERVISOR – EXPORT OPERATIONS APL LOGISTICS (Logistics Provider of Del Monte Phils. Inc.) JOB FUNCTION To continually ensure customer satisfaction is achieved by maintaining and where relevant, developing WAREHOUSE shift performance levels in line with customer service requirements and business goals and to ensure that all shift measures, reports and documents are accurately completed, distributed and presented on time. DUTIES & RESPONSIBILITIES Oversee and supervise daily warehouse operations including coordination of work between internal and external personnel (such as proper inventory control) Plan and monitor day-to-day manpower schedule Ensure compliance to procedures and timely execution of all operations Resolve issues with tact and discretion Continually searches for opportunities to improve efficiencies in operations so as to improve customer service Assists with the inventory/cycle count process AUGUST 2002 – APRIL 2008 DEPOT IN-CHARGE Victorian Freight Express Corp. (Logistic Provider of San Miguel Foods Inc.) JOB FUNCTION To effectively train and supervise the activities of all WAREHOUSING personnel to achieve the sales and profit goals established for the warehouse operations; to direct and monitor the entire warehouse and logistics operations. DUTIES AND RESPONSIBILITIES Observe and enforce all warehouse rules and company policies throughout department. Maintain and oversee housekeeping and sanitation program for the warehouse. Manage adequate inventory levels and accurately account for inventory movement through proper channels. Monitor and enforce punctuality in shift working hours of all employees and ensure their compliance with the company’s time clock policies. Provide all employees with information they need to successfully perform their duties so that each employee understands the company’s goal and objectives and how his/her performance impacts these. Play an active role in the selection, development and retention of subordinates and ensure appropriate staffing with a workforce that reflects the diverse nature of the customers we serve. Supervises and coordinates activities of workers engage in receiving, transporting, stacking, order filling, delivery and maintaining stock records in the warehouse. Maintain proper ordering procedures according to PUREFOODS policy to ensure effective inventory control to maximize inventory level & turnover and to minimize over-and under-stocks. Order necessary supplies for the warehouse on regular basis. Handle damaged or distress merchandise according to company policies and procedures. Ensure that all employees comply with safety policies and procedures. Submit required reports (weekly, monthly) and surveys to the office and principals on schedule or in a timely manner; Conduct job performance appraisals and evaluations of warehouse personnel on regular basis. JANUARY 2001 – AUGUST 2002 Warehouse In-charge San Miguel Campo Carne Corp. JOB FUNCTION Supervise all warehousing activities such as: Implementing procedures to ensure that warehouse personnel keep all shelves and/or racks and other displays fully stocked and faced to the maximum extent possible according to tag allocation and warehouse standards. Oversee the maintenance and sanitation of the warehouse and vehicles used in the delivery operations. Implement procedures to ensure that all merchandise is properly rotated in accordance with product code date and expiry dates. Conduct actual count (inventory) on random, weekly and monthly basis. Supervise and train all warehouse personnel to perform assignments according to job requirements while maintaining effective employee relations. Responsible for maintaining, safeguarding and forwarding all warehouse related accounting reports and documents to the head office according to company policies and procedures. Do clerical job such as invoicing, issuing Delivery receipts, Receiving reports, Official receipts and preparing daily, weekly & monthly reports of Sales and Accounting. DEC 2000 – JAN 2001Data Encoder Quality Appliance Plaza, Inc. NOV 1999 – DEC 2000Accounting Clerk Quality Appliance Plaza, Inc. FEB 1998 – NOV. 1999 Documentation Clerk Central Quality Appliance Inc. Education Liceo de Cagayan University Bachelor of Science in Commerce, Computer Information System, 1993 - 1997 Seminars / Trainings Attended Supervisory Enrichment Program – Conducted by Purefoods Hormel HRD, Grand Regal Hotel Davao City, Sept 2003 Sanitation & Good Warehousing Practices – Conducted by Quality Management of Purefoods Hormel, Alwana Business Park, CDO Sept 2004 Integrated 5S and Safety – Conducted by Corporate Quality Management of San Miguel Corporate HR, Marco Hotel Cag de Oro City, April 2005 GOP/SSOP Orientation Seminar for Meat Plant’s Distributors, Truckers and Crews Conducted by Department of Agriculture National Meat Inspection Service, De Luxe Hotel Cagayan de Oro City, April 2006 Performance Management System and Career Management Plan Conducted by Ms. Elma Oville, Vismin Training Manager of Fast Cargo Logistics, Del Monte Plant Bugo, Cagayan de Oro City, June 3, 2013 Effective Communication Skills Conducted by FSC HR Dept @ Chali Beach Resort, CDOC ,September 2, 2014 Strategic Planning Conducted by FSC HR Dept @ Delmonte Plant Bugo, Cag de Oro City , June 12 2015 Basic Supervisory Conducted by FSC HR Dept @ Deluxe Hotel, Cogon CDOC, June 2-3 2016 Coaching & Performance Conducted by FSC HR Dept @ Deluxe Hotel, Cogon CDOC, Aug 6 2016 DMAIC Training & Workshop/ Six Sigma Conducted by FSC HR Dept @ Delmonte Plant Bugo, Cag de Oro City , Dec 3 2016 Emotional Quotient Workshop Conducted by FSC HR Dept @ FLC Bldg, Puntod CDOC, May 7 2017 Get Switch On: Leadership Development Program Conducted by FSC HR Dept @ Marco Hotel CDOC, March 2-3, 2018 General Virtual Assistant Training Conducted by Dhamielyn A. Sarno PRO VA Owner, January 12, 2022 PERSONAL DETAILS Date of Birth: June 23, 1976 Place of Birth: Bayugan 1, Agusan del Sur Civil Status: Married Sex: Female CHARACTER REFERENCES MS. ROWENA C. OLIVERLEOMAR N. UMPAD SupervisorBusinessman Supply Planning Fruits ProcessEmail add:- Del Monte Phillipines, IncMobile#- Mobile#-