Grace Kolawole

GRACE KOLAWOLE VIRTUAL ASSISTANT -- https://www.linkedin.com/in/grace-orok SUMMARY I am a highly motivated and professional Virtual Assistant with 4 years experience in customer service, administrative duties and social media management. I am also tech savvy and enthusiastic with superior skills in both team based and independent capacities. EDUCATION Bluecrest University College Accra, Ghana Bachelor's Degree in Mass Communication and Journalism SKILLS Strong organizational and timemanagement skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously Emotional Intelligence Delivering good Customer Service Proficiency in Microsoft office suite / Google Workspace Social Media Management Taking Minutes and Notes Managing a Client's Inbox and Calendar Data Entry Creating Slides and Presentations Canva Designs WordPress CERTIFICATIONS English for Media Literacy Enterprise Design Thinking Google Digital Skills for Africa Employability Skills Development Program (Lagos State Gov) PROFESSIONAL EXPERIENCE Customer Service Representative (REMOTE) Alpha Intelligent Technology Co. LTD | 2023 - 2025 | CHINA Team Lead for an e-commerce store “MICAS” were i was tasked with the responsibility of managing the team, giving reports, training team members and ensuring quality work Amazon CSR i was tasked with the responsibility of managing international customer ‘s from Home Depot and Amazon. I responded to customers inquiries and complaints through calls, emails and social media. I Recorded data accurately using excel and i made cold calls marketing discounts and new products to customers. I worked on multiple projects using various tools like; Zoho, Zendesk, Shopify, Amazon Connect, ERP, 17 track, Meta Business Administrative Assistant/Secretary (PHYSICAL) High Tree College | 2022 - 2023 | NIGERIA Prepare and distribute meeting agendas, minutes, and other relevant materials Handled confidential documents and maintained their proper organization Greet and Assist Visitors Implement clerical duties and administrative processes Digital Marketer / Social Media Manager (REMOTE) Dataware Tech | 2021 - 2022 | GHANA A full-time remote digital marketing role where I was tasked with the responsibility of managing the company's digital marketing strategies to reach more clients through website and social media. Executive Assistant to CEO / Social Media Manager (HYBRID) Casting Africa |- | GHANA Managed the schedules and calendars of the CEO Organized and scheduled Appointments Provided administrative support including answering phone calls and responding to emails Made cold calls Managed the company’s social media accounts Managed heavy load administrative tasks with accuracy. Project Management