Grace Kebirungi

Result-oriented IT professional, customer care advisor, and office administrator with 6 years of experience delivering IT, customer service, and administrative support with a For-profit organization. Demonstrate strong commitment to maintaining confidentiality and handling sensitive information with discretion and professionalism.

Proficient in the Microsoft environment—including Windows, Office, Teams, Dynamics 365, SharePoint, and Azure DevOps—with expertise in SQL scripting, query development, and database management. Experienced in client environment monitoring using Icinga, knowledgeable in hardware, networking, and VPN clients such as Global VPN, FortiClient, and Sophos SSL, and skilled in remote administration of Microsoft servers via RDP, including troubleshooting critical system components such as RAM, CPU load, service restarts, and disk space management.