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CURRICULUM VITAE
Full Names
Profession
Nationality
Gender
Telephone
Email
Grace Wangari Kamande
Customer service representative
Kenyan
Female
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LinkedIn URL www.linkedin.com/in/grace-kamande-623950b7
SUMMARY
● An energetic professional with vast experience in customer relations and sales and
marketing background.
● Excellent in solving customer needs and wants with exceptional sales and marketing
skills.
● Completed an honors Degree in Hospitality Management
2022-Present
2019-Present
PROFESSIONAL EXPERIENCE
Freelance Virtual Assistant at Up work
Duties & Responsibilities;
● Data Entry.
● Customer service.
● Travel and Booking.
Volunteer at Elimisha Empowerment
● Community work in low income communities
● Assisting in organizing events, such as clothes drives.
● Assisting the director in schedules meetings and planning their
calendar.
2019-Present
Part time Manager at PastriesByKare
Duties & Responsibilities;
● Executive administrator.
● Coordination all business operations.
● Ensuring freshness of all bakery items and food in a bakery.
● Sales and marketing of the bakery.
2014 – 2019
Front Office, Sales and Marketing Representative at Gracia Gardens
Hotel
Duties & responsibilities;
● Supporting the director of sales and marketing in preparing the
department budget as well as the hotel's overall sales goals and strategy.
● Identifying leads to new clientele, managing prospects for new business.
● Compiling weekly sales reports and give daily updates on activities and
Assisting in the organizing of promotional events Conduct market
research and analyze consumer rating reports.
August –
October 2013
Hotel Assistant intern at Safari Park Hotel
Duties and responsibilities;
● Offering administrative and operational support to hotel managers,
assisting guests, finding solutions for administration and guest problems,
answering phones, supervising staff, hiring and training new employees
and assist with any paperwork the hotel manager needs.
● Guiding all other Hotel Assistants in line with their daily Rota within the
housekeeping operation and restaurant.
● Assisting the Hotel Manager to maintain staff discipline and ensure that
company policy and procedure are followed.
EDUCATION
Qualification
Certificate in Project Management
Years
May
2023-Novem
ber 2023
Certificate in Digital Marketing and
E-commerce
January2023- IT experience by Google
June 2023
Virtual Assistant Certificate
November
2022
Institution
IT experience by Google
African leadership program
Bachelor of Hotel and Hospitality
Management
2012 - 2015
Moi University
Diploma in Hotel and Tourism
Management
2009 - 2011
Presbyterian University
Kenya Certificate of Secondary
Education
2003 - 2006
Moi Girls High School - Nairobi
SKILLS AND AREAS OF EXPERTISE
● Market research, Strategic
● Customer support, CRM
marketing & sales
systems, slack
● Written and
Verbal
Communication
● Corporate brand development
● Negotiations and
Interpersonal communication
● Vendor & Client
Communication
● Corporate business
administration
● Stock and
inventory
management
● Capacity planning and Team
coordination
● Content management and
Presentation skills
● Pastry and Baking
Specialist
● Process development and
Human capital development
● Account management,
budgeting and Financial
Planning
● Conflict and complaint
resolution
● Project Management
● Agile and waterfall
methodology
● Communication, Networking
and Customer relationships
● SaaS supports
● Digital Marketing and
E-commerce
● Sales force
INTERESTS
Travelling, Adventure, Cooking, Baking, Nature and Animals, Reading and Movies.
Language
Kikuyu
Kiswahili
English
LANGUAGES
Spoken
Fluent/Native
Fluent
Fluent
Written
Fluent
Fluent
Fluent
