Grace Joy Andres

GRACE JOY ANDRES Process Delivery Specialist (AR Analyst) Caloocan City •-•- PROFESSIONAL EXPERIENCE IBM BUSINESS SERVICES, INC. Quezon City, Philippines Process Delivery Specialist (AR Analyst) 2023-Present  Ensuring Customer Payments are applied accurately and timely in accordance with Service Level Agreements.  Applying receipts to open balances and rectify processing errors if needed.  Extracting the Bank Statement in Team Files to identify the hub and posting date of the transactions.  Identifying Bayad Center and ANZ Bank transactions and updating the monitoring file.  Extracting the customer remittance details and ensuring the payments are applied based on it.  Analyzing the unidentified payment receipts and working it with Cash Collectors to determine the correct posting date.  Responding to Inquiries regarding payment status.  Maintaining a Daily Cash Receipt file to document the processing time for the cash applied payments.  Uploading the receipts in MIDAS. Posting Random pick up receipts and reversals every end of the month.  Updating the consolidated bank file to separate the reconciled and not yet reconciled transactions.  Attending Bi-weekly AR Meeting to discuss the ageing of unsettled transactions. DELSTAR 99 SECURITY AND INVESTIGATION AGENCY, INC. Quezon City, Philippines Finance Officer/Assistant Admin-  Prepares accounts payable voucher and check voucher.  Performing bank reconciliation of recorded cash disbursements.  Recording all additions/purchases to property and equipment accounts.  Responsible for computing the payroll of the Security Guards and Office Staffs. Paying and reporting the Security Guard’s and Office Staff’s government contributions.  Preparing the invoice/billing of all clients.  Preparing the sales and disbursement monthly file for BIR purposes.  Handling the petty cash transactions, encashment and deposit of checks in the bank and creating a Daily Cash Position Report for everyday transactions.  Reviewing the accomplished Guards Application Form. Checking and filing of Guard’s basic requirements and local clearances.  Preparing Salary Cost Distribution Breakdown for prospective client. INSPIRO RELIA INC. Quezon City, Philippines Customer Service Representative January-February 2020  Memorizing company products for an efficient upsell.  Collate source data such as customer’s names, addresses, credit information and enter data to the system.  Processing orders, returns, respond to inquiries about the delivery.  Analyzing customer transactions, correcting records, and adjusting errors. AKAP PUNLA NG PAG-ASA MICROFINANCE INC. Quezon City, Philippines Loan Officer-  Conducts Area Mapping and Survey and product orientation for possible client.  Conducting Credit Investigation and assessing if the client is qualified.  Keeping all loan and applicant information confidential.  Handling borrower’s complaint in a professional manner. EDUCATION UNIVERSITY OF CALOOCAN CITY Bachelor of Science, Major in Accounting Technology SKILLS      Excellent time management. Advance knowledge in Microsoft Excel, Word. Problem solving and critical thinking. Keen attention to detail. Ability to rapidly build relationship and set up trust. Caloocan, Philippines-