Grace Jonathan

GRACE, JONATHAN-|- | Abuja, Nigeria SUMMARY Accomplished and goal-oriented professional with a robust track record of success, boasting over six (6) years of diverse experience across administration, accounting, and customer service domains. Recognized for adeptly navigating complex organizational challenges through superior organizational skills, innovative problem-solving abilities, effective leadership, and meticulous time management. Actively pursuing a dynamic career opportunity in a customer-centric capacity within a premier organization dedicated to pushing the boundaries of excellence. EDUCATION Federal Polytechnic Nasarawa, Nasarawa HND, Upper Credit, Science Laboratory Technology (Physics with Electronics) Federal Polytechnic Nasarawa, Nasarawa OND, Science Laboratory Technology 2015 – 2017 2011 – 2014 WORK EXPERIENCE Customer Service Representative United Bank for Africa (UBA), Abuja  2019 – Present Respond to an average of 55 customer inquiries per day visiting the branch ensuring timely and professional resolutions  Successfully resolve 80 - 90% of customer complaints and issues within the first interaction, reducing the need for escalations  Maintained in-depth knowledge of the bank’s products and services, enabling upselling and cross-selling, which contributed to customer retention Bank Teller  2 years 6 months Processed an average of 50 – 70 customer transactions per day, including deposits, withdrawals, and check cashing, with 99.5% accuracy  Managed cash drawers of up to N15 million & $20,000, maintaining perfect balance and adherence to cash handling policies. Head of Administration Sensitive Professional Company Ltd, Jabi, Abuja  2017 – 2019 Helped the company save 15% of administrative and operational costs through effective cost-control measures  Procured and maintained office supplies, equipment, and inventory, ensuring adequate stock levels  Achieved a 95% on-time delivery rate for meeting preparations and event setups, enhancing overall company efficiency and professionalism Training Assistant Proficiency School of Computer Training  2010 – 2011 Provided technical support to students and instructors by resolving hardware and software issues promptly  Supervised computer labs during training sessions, ensuring a conducive learning environment for students. Virtual assistant training and short term rentals course OTHER INFORMATION  Computing Skills: Microsoft Word, Excel, and PowerPoint, Finacle, google  Lead generation  Email and calendar management  Freelancing  Languages Spoken: English, Hausa and Igbo  Professional Membership/Affiliations: Member, Institute of Organizational and Administrative Risk Management