Grace Jegede

I support short-term rental businesses as a Guest Relations Specialist and Operations Cordinator, working across platforms like Airbnb, VRBO, Booking.com, and direct bookings, with Hostaway and Breezeway as the channel manager.

My focus is on making sure everything runs smoothly behind the scenes while guests have a seamless experience from booking to checkout. I handle guest communication, reservation support, direct bookings, payment follow-ups, promotions, and review management so nothing slips through the cracks.

On the operations side, I help keep listings accurate and up to date across platforms, coordinate with cleaners and maintenance teams, review cleaning reports, monitor smart lock activity, and step in to troubleshoot issues with Airbnb, Booking.com, or Channel management support when needed.

I also support internal processes like payroll, cleaner and maintenance coordination, assisting with transaction categorization, and tracking KPI metrics like occupancy rates and review scores.

Overall, I’m very hands-on, detail-oriented, and proactive. I like to catch and fix issues early so they don’t turn into bigger problems, while helping property owners maintain strong guest satisfaction and smooth day-to-day operations.