Grace Ibidun

GRACE MOYO IBIDUN Sapele Road, Benin, Edo State |-| - LinkedIn: www.linkedin.com/in/grace-moyo-ibidun-6a- Professional Summary Highly organized and detail-oriented Virtual Assistant with strong experience supporting executives in consulting, compliance, and administrative environments. Proficient in calendar and file management, client communication, document preparation, and CRM systems. Adept in remote work environments with excellent communication, problem-solving, and time management skills. Key Skills - Virtual Assistance & Customer Support - Live Chat Support - Calendar Management & Scheduling - Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) - HubSpot, Freshdesk CRM & Dropbox, Drive, and Slack - Time Management & Organizational Skills - Canva & Social Media Scheduling Tools - Professional Remote Work Experience - Task Coordination & Workflow Management Professional Experience Lead Generation Intern GAOTek Inc. – Remote | July 2025 – Present - Conducted research to identify and compile potential leads using LinkedIn and internal databases. - Reached out to prospective clients via email and LinkedIn under supervision. - Maintained lead tracking and updated CRM records accurately. - Gained experience working in a fast-paced tech company environment. Customer Support Assistant (Volunteer) Etunos Mall – Remote | Oct 2024 – Mar 2025 -Provided timely and professional assistance to customers via live chat, addressing inquiries, resolving complaints, and guiding them through products and services. -Maintained accurate records of interactions and ensured high customer satisfaction through efficient communication. -Assisted in processing orders, returns, and refunds while escalating technical issues to the appropriate team. - Managed daily customer logs and relayed feedback to management for service improvement. Personal Assistant (NYSC) Federal Ministry of Information – Pension Dept. | Abuja | Aug 2023 – June 2024 - Assisted senior staff with documentation, scheduling, and communication - Managed internal records, pension documentation, and email correspondence - Supported public information campaigns and departmental reporting Personal Assistant Lateef and Sons Factory | Igarra, Edo State | Oct 2019 – Dec 2020 - Provided administrative and operational support to management - Scheduled meetings, managed documents, and coordinated daily tasks Education HND, Mass Communication Federal Polytechnic Auchi | Sept 2020 – Oct 2022 Grade: Upper Credit Certifications - Customer Relationship Management – Exford Global Consult, 2024 - Human Resource Management – Exford Global Consult, 2024 - IT Support Training – Digital Witch, 2025