Grace Hertzler

Grace Hertzler 1451 nevada dr.  grand forks afb, nd - - Profile: content writer Collaborative, Detail-Oriented, Relationship-Focused Executive & Cross-Functional Support | Program & Project Support | Team Leadership | Writing & Editing Calendar & Social Media Management | Communications | Client & Vendor Relations | Customer Service Planning & Scheduling | Process & Productivity Improvement | Follow-Up & Problem Solving | Coverage Highly skilled professional with remote work experience and a BA in Creative Writing and English, concentration in Screenwriting. Career marked by success in exceeding workflow, scheduling, training, quality, and performance objectives. Demonstrated strengths in handling high priority initiatives and top projects. Recognized as a driven team player who is tenacious, meticulous, and has a strong track record for reliability and preciseness. Personable and engaging communicator committed to top notch customer service. Proficient in Google Docs, Adobe, MS Word, Excel, Outlook, and PowerPoint; above average typing speed. PROFESSIONAL EXPERIENCE Story Analyst – Remote (Current) Entertainment Services Reads and provides meticulous, detailed story coverage for screenplays of all genres. Writes comprehensive notes spanning 4-5 pages that address logline, synopsis, premise, characters, dialogue, and structure for constructive feedback that seeks to help professional artists strengthen their projects. Started story analysis through Brass Mantle Entertainment. Amazon, Inc., Grand Forks, ND – Seller Support Specialist (2017) World’s Largest Online Retailer Provided critical support for Amazon sellers in a high volume, customer-obsessed environment. Applied creative strategies that improved the selling platform and decreased hold times. Demonstrated superior multi-tasking ability and handled all facets of account management, problem‑solving, scheduling, presentations, and online production creation/correction. Fielded heavy phone calls and e-mail communications. Trained and certified as a Specialty Mentor; successfully managed new hires through hands-on mentoring sessions. Chosen as a Specialty Mentor within 4-months of hire. Presented an idea to Amazon’s technical team that improved the sellers’ experience on the website when reviewing their reports that was implemented worldwide. Tangerine Entertainment, LLC, New York City – Fellow -) Production Company Directly supported the Director of Development on multiple revisions for a project. Gained valuable experience with reading scripts, revisions, and creative problem-solving. NAF Human Resources, Inc., Ramstein, Germany – Human Resources Assistant/In-Processor -) Human Resources Services Provider Meticulously and diligently assessed applications for open positions on the Air Force base. Aided applicants throughout the hiring process and improved client-management with personal projects that streamlined operations. Completed in-processing of employees, fielded calls, drafted business and email correspondence, and maintained data. Drafted and instituted a detailed operational procedure manual for consistency of business practices. Advertising Specialty Institute, Inc., Trevose, PA – Writer/Intern (2013) Advertising Services Provider Completed duties as a Content Writer and Product Curator; wrote, edited, and published a variety of materials/blogs. Dow Jones News Fund, New York City, NY – Writer/Resident (2013) Renowned Journalistic Program Tackled complex business journalism at News Corp Headquarters and Columbia University alongside top tier residents from around the world. Mastered the knowledge of Wall Street in responsible yet tenacious ways in order to bring credible truth to the public. EDUCATION BA: Creative Writing and English, Concentration in Screenwriting, Southern New Hampshire University, 12/2017 (GPA 4.0)