Grace Fuentes

ABOUT ME I am an experience,responsible,performance driven,Innovative and proven customer service excellence. I am a resuts- driven Sales Associate leveraging more than 5 years of proven skills in establishing strong rapport with clients. Effective at dealing with individuals during stressful and confusing situations to adress benefits and navigate CRM structures efficiently. GRACE FUENTES Virtual Professional C O N TA C T S EMAIL-ADDRESS 0382 Alejandra Subdivision, Abangan Sur Marilao, Bulacan, 3019 WORK EXPERIENCE VIRTUAL PROFESSIONAL Bulacan Private Company Sep 2019 - Present I am currently working as a homebased specialist assisting my client with admin tasks such as calendar management,email,management and doing outbound and inbound calls. I am responsible in screening potential applicants for my client such as doing background checks, doing phone screening and analyzing if they are fit for the job description. SKILLS Social media expertise Customer Needs Assessment Improved monitoring development process by prescreening at least 3-5 applicants on a daily basis. RETENTION SPECIALIST Quezon Avenue At&t Jan 2019 - Aug 2019 Assisting at least 30-40 customers per day with their billing Positive learning process concerns. Greeted them warmly and making sure their concern is adress Multi-Task Management and that they can sense my willingness in helping them. Improved Observation development by making sure at the Deadline driven Maintaining quality assurance standards Statement Billings end of the day are customers will retain their business with the company. INTEGRATED SYSTEM MANAGEMENT At&t Jan 2018 - Dec 2018 Assisting 30-40 customers through their billing inquiries, Sales processing replacements, and upgrading other products that the company caters. Customer Service Emphatized with clients and making sure that their concern is being adressed within the best of my capabilities. CRM Systems Customer assistance Improved Sales development process by making sure that other products was provided to the customer and help them maximize their time and benefits. Cold Calling INBOUND CUSTOMER SERVICE REPRESENTATIVE Customer Satisfaction At&t Apr 2017 - Dec 2017 Credit and Collections Quezon Ave Help at least 30-40 customers or clients on a daily basis. Achieved high quality marks on evaluation through empathizing with customers and showing undivided attention. Reports generation and analysis Consulted with upset customers to determine best methods to resolve service and billing issues Consulted with customers regarding Cable service concerns. Established their loyalty with the company. Reviewed articles and policies to established and enforce rules when customers request for a credit or a discount with their service. Capitalized on opportunities to leviate customers experience . OUTBOUND SALES REPRESENTATIVE Buddies and Partners Online Aug 2015 - Mar 2017 Contacted over 100 potential customers daily to inform them of Durable Medical Equipments that they might be in need of. Check customers elegibilty if in case they are interested in getting the product. Ensuring that the product will be delivered to the right location, Thus making sure that all information gathered is correct. Resolved customer issues and offered continual support throughout sales delivery processes. Ensured effective customer communication to maintain customer satisfaction and loyalty. Raised productivity by hitting the targets on a daily basis. E D U C AT I O N 1997 HIGH SCHOOL DIPLOMA meycauayan college, Meycauayan, Bulacan Took 4 years in finishing High School. Consistent top ten stuident. Best in English, History and GMRC. 2000 UNDERGRADUATE Meycauayan College, Meycauayan Studied Bachelor of Science Major in Business Management. Continuing Education by self study and naturing the essence of managing my own business. 1992 ELEMENTARY Marilao Central School, Marilao, Bulacan accelerated in grade one. consistent top ten up until grade six.