Grace F Montgomery

GRACE F. MONTGOMERY - |-| www.linkedin.com/in/grace-domenech-3a564495 CAREER SUMMARY Innovative and results-driven professional with 9+ years of experience in data analysis, CRM management, and sales operations. Adept at optimizing business strategies through data-driven decision-making and process improvement. Excels in cross-functional collaboration and problem-solving. Fully bilingual in English and Spanish. TECHNICAL SKILLS Data Analysis | Power BI | Excel (Macros, Pivot Tables) CRM Management (Salesforce, Element 451, Veracross) Strategic Planning & Process Improvement Sales & Margin Optimization Project Management & Training (Litmos, JIRA, Smartsheets) AI Training, Data Validation & Fraud Prevention Cross-Functional Team Collaboration Transaction & Quoting Management (Cisco CCW-R, Tru-Up Sales) PROFESSIONAL EXPERIENCE Cincinnati State Technical and Community College CRM Data Analyst (Dec 2024 – Present) (Temp) Develop and optimize CRM reports, dashboards, and workflows to support business needs. Ensure data integrity by identifying and eliminating duplicate records. Design and implement CRM automation for admissions and event tracking. Provide technical support and training to CRM users. Outlier.AI Writing Analyst (Mar 2024 – Dec 2024) Trained generative AI models by ranking and assessing AI-generated content. Authored short-form content based on given prompts and evaluated AI accuracy. Cisco Systems IB Analyst – Install Base Operations (Mar 2021 – Jul 2023) Managed and validated customer install base data for accurate renewals. Created pricing and quotes to ensure proper sales team allocation. Provided data cleanup and analysis using Excel and automation tools. Maintained and supported 30-40 accounts with sales values ranging from $50K to $10M. MyComputerCareer (Remote) Career Services Specialist (Nov 2020 – Mar 2021) Placed graduates in IT roles by matching skills with job market needs. Conducted resume reviews and job readiness training. Managed student and employer records via Salesforce. Magnus Health (Raleigh, NC) Product Support Specialist (Jun 2020 – Nov 2020) Provided customer support in a Salesforce-driven environment. Troubleshot platform issues and guided users on system functionality. Managed service requests and escalations through JIRA. CloudGenix (Raleigh, NC) Operations Analyst – Sales & Marketing (Sep 2019 – Feb 2020) Administered Salesforce campaigns, dashboards, and reports. Ensured data accuracy through quality control and management. Supported sales operations by maintaining order tracking and reporting. Charter/Spectrum Communications (Durham, NC) Sales Operations Analyst (Apr 2017 – Sep 2019) Provided sales support for Enterprise Managed WiFi solutions. Conducted process improvements to enhance team productivity. Developed and maintained process documentation and training materials. Cisco Systems (RTP, NC) High Complexity Quoting Data Analyst & Install Base Specialist (Jan 2014 – Nov 2016) Managed complex quoting processes and install base data validation. Provided key insights and recommendations through data analysis. Trained new team members on sales operations and CRM processes. EDUCATION & CERTIFICATIONS Bachelor of Business Administration – Healthcare (May 2011) | University of Phoenix Associate in Business Arts (May 2008) | University of Phoenix Salesforce Administration Course (Dec 2019) | Udemy.com ADDITIONAL INFORMATION Strong collaboration and leadership skills in cross-functional environments. Experienced in AI, pricing strategies, and customer data analysis. Passionate about driving efficiency through data-driven decision-making.