Grace Esohe Emwindaru

Customer Support Specialist with 4 years of experience delivering high-quality support in remote and on-site environments. Proven expertise in handling high-volume customer inquiries across email, live chat, and phone while meeting SLA and CSAT targets. Strong background in CRM systems, ticket management, client onboarding, and workflow automation. Adept at working with international clients, supporting EU time zones, and maintaining data accuracy, confidentiality, and service excellence in fast paced SaaS and BPO environments.