Grace Emmanuel

I am a well trained and experienced Servicedesk Support Specialist and Customer service relationship expert with over 6 years work experience, during the course of my working period with my former employer, I was able to manage various system users and customers using the services I provide irrespective of their exact location at the point of logging incident or requests.

I also served as the first line of support between system and system users and also first call resolution of incident and request because escalating to the second level support if need be.

I am also skilled in the use of CRM software applications and also the use of ManageEngine software, NMS software for logging of tickets for incidents that needed urgent attention and also the use of BES applications.

I resolve issues that comes in via phone calls, emails and text messages.