Grace Degala

10 Benito St. Vilma Subdv. Imus, Cavite, Philippines- www.linkedin.com/in/grcedegala-GRACE Degala Objective With 6 years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team. Most recently, I have worked as a Team Leader and demonstrated my ability to keep all my staff motivated and well trained. My leadership style focuses on engaging team members to communicate, dynamically solve problems and deliver the highest quality solutions. I have remarkable interpersonal, organizational and time management skills. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment. Skills & Abilities Supervising Staff | Customer Satisfaction | Interpret Customer Feedback | Managing Customer Data | Email Handling | Managing Processes | Decision Making | Excellent Communication Skills | Telephone Etiquette | Organizational Skills | Monitoring Staff Performance Experience FRESHPAIR.COM 2016-12 to present Customer Service Dealing efficiently with questions and queries from customers. Promoting the company’s products and services to customers. Informing customer’s order status. Make requested policy and account changes. TASKUS, INC. 2015-07 to 2016-12 Team Leader Inspired each and every team member to perform and produce their best. Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. Analyzed the individual performance of each team member and motivated them to perform even better. Organized training workshops or class to improve the performance of the members who were lagging behind in terms of performance. Providing accurate information to senior managers on key issues. CONVERGYS - STREAM PHILIPPINES 2013-03 to 2015-06 Senior Customer Service Representative Experience in selling, promoting ,and advertising products Experience in customer relations Exceptional verifiable talent for ensuring customer satisfaction Experience in training new employees CONVERGYS PHILIPPINES SERVICES INCORPORATED 2012-08 to 2013-02 Senior Customer Service Representative Answer customer telephone calls regarding bill, charges, disputes, account changes. Respond to questions and concerns about service, and escalate calls appropriately. Upgrade service and offer additional service packages or options. Make requested policy and account changes. QUINTESSENTIAL BUSINESS PROCESS OUTSOURCING 2011-03 to 2012-06 Virtual Assistant Processing orders, forms, applications and requests for information. Dealing efficiently with questions and queries from customers. Keeping up to date with all the company's products, services and procedures. Promoting the company’s products and services to customers. Education Bachelor of Science in Information Technology / National College of Science and Technology 2005 - 2009