Grace Chizara Agor

Agor Chizara Grace 066, Zone D, Agmada House Kubwa, Abuja, 900108 -,--https://www.linkedin.com/in/grace-agor Professional Summary Dynamic and versatile professional with over 11 years of diverse experience across real estate, banking, sales, and customer service. Demonstrated expertise as a real estate agent with Billionaire Realtors Group, coupled with a solid foundation in property investment advisory at Sow Real Estate Ltd. Strong background in banking operations, having served as a banking assistant with e-Barcs Microfinance Bank, and proven leadership as a sales manager at Luvprotechnology. Highly skilled in data entry, Microsoft Word, and Excel, with additional capabilities in Flutter mobile app development. Adept at providing exceptional customer service, with a keen eye for detail and a passion for delivering results in fast-paced environments. Work Experience Real Estate Agent Billionaire Realtors Group—[Sangotedo, Lagos] [Jan, 2019]–[To present] Roles and responsibilities: 1. Client Representation Buyer Representation: assist buyers in finding suitable properties based on their needs, preferences, and budget. Provide information on market conditions, prices, and the buying process. Seller Representation: Help sellers market their property, set a competitive price, and attract potential buyers. Please inform me about staging, repairs, and improvements to enhance property value. 2. Property Listing and Marketing Property Listing: List properties on Multiple Listing Services (MLS) and other platforms, ensuring accurate and appealing descriptions, professional photos, and essential details. Marketing Strategies: Develop and implement marketing plans, including online advertising, social media campaigns, open houses, and direct mail to reach potential buyers. 3. Property tours and showings Conduct Property Showings: Arrange and conduct tours of properties for potential buyers. Highlight key features and answer questions about the property, neighborhood, and local market conditions. Open Houses: organize and host open houses to showcase properties to a broader audience. 4. Negotiation Offer negotiation: Represent clients in negotiations with buyers or sellers to secure the best possible deal. Ensure that all terms of the sale or purchase align with the client's best interests. Contract Management: Prepare, review, and explain real estate contracts, ensuring that all legal requirements are met and that the client's rights are protected. 5. Market Analysis Comparative Market Analysis (CMA): Conduct research and provide clients with a CMA to help them understand the market value of properties. Use data from recent sales, listings, and market trends to guide pricing decisions. Market Trends: Stay updated on local and national real estate trends, including changes in laws, zoning, and economic factors that could impact property values. 6. Transaction Management Paperwork and documentation: Handle all necessary paperwork, including contracts, disclosures, and agreements, ensuring that all documentation is accurate and submitted on time. Coordination of inspections and appraisals: Arrange for property inspections, appraisals, and other necessary evaluations. Ensure any issues identified are addressed and resolved. Closing Process: Guide clients through the closing process, coordinating with lenders, attorneys, and other parties involved to ensure a smooth and timely transaction. 7. Client Communication and Relationship Management Client Communication: Maintain regular communication with clients, providing updates on the status of their transactions and addressing any concerns or questions. Building Relationships: Foster long-term relationships with clients, providing ongoing support and assistance even after the transaction is complete. This may include offering market advice or helping with future real estate needs. 8. Compliance and Ethics Adherence to laws and regulations: Ensure all activities comply with local, state, and federal real estate laws and ethical standards. Continuing Education: Stay informed of changes in real estate laws, industry standards, and best practices through ongoing professional development and training. 9. Networking Building Professional Networks: Establish and maintain relationships with other real estate professionals, including brokers, mortgage lenders, inspectors, and appraisers, to facilitate smooth transactions. Community Engagement: Participate in local community events and real estate associations to stay connected with the community and build a positive reputation. Sow Real Estate Limited—[WuseII, Abuja] [September, 2023]–[July, 2024] Roles and responsibilities: 1. Listing and Marketing Properties: Assist clients in determining the value of their property and preparing it for sale. Creating attractive listings and advertisements to attract potential buyers. Utilizing various marketing tools like online listings, virtual tours, and social media to promote properties. Conducting open houses and property showings. 2. Finding and Representing Buyers: Understanding the specific needs and preferences of buyers. Searching for suitable properties based on buyer requirements. Providing guidance and advice during property viewings. Assisting with negotiations and preparing offers. 3. Market Analysis: Staying updated on current real estate market trends, including property values, competition, and industry regulations. Conducting comparative market analysis (CMA) to determine accurate property values Providing clients with insights on market conditions, including pricing strategies, investment opportunities, and potential risks. 4. Client Relationship Management: Building and maintaining relationships with clients, including both buyers and sellers. Responding promptly to client inquiries, concerns, and requests. Providing regular updates and communication throughout the buying/selling process. Advising clients on financial aspects, legal requirements, and environmental concerns related to real estate transactions. 5. Negotiation and Contracts: Assist clients in formulating offers and counter-offers in negotiations. Collaborate with other real estate agents, attorneys, and escrow companies to ensure smooth transactions. Review and explain contractual terms and conditions to clients. Coordinating the preparation and signing of legal documents, including purchase agreements and lease agreements. 6. Market Research and Property Evaluation: Researching and analyzing property market data to assist with pricing strategies. Evaluating properties for purchase or sale suitability, including their condition, marketability, and potential for appreciation. Conducting property inspections and coordinating necessary repairs or renovations. 7. Financial guidance: Offering expert advice on mortgage options, financing solutions, and pre-approved loans. Working with lenders and financial institutions to ensure smooth financing processes. Assist clients in understanding mortgage terms, interest rates, and potential payment plans. 8. Legal and ethical responsibilities: Complying with all local, state, and federal real estate laws and regulations. Upholding ethical standards set by professional real estate organizations. Safeguarding client confidentiality and protecting sensitive information. Mediating and resolving conflicts between buyers and sellers. Banking Assistance E-Barcs Microfinance Bank—[Zone 2, Abuja] [Jan, 2021] –[Auguest, 2023] Roles and responsibilities: 1. Customer Service Customer Interaction: Greet customers and assist them with their banking needs, such as opening accounts, processing transactions, and answering inquiries about products and services. Problem Resolution: Address and resolve customer complaints or issues related to their accounts, transactions, or services, ensuring a positive customer experience. Information Provision: Provide customers with information about bank products such as loans, credit cards, savings accounts, and investment options, helping them choose the right products for their needs. 2. Account Management Account Opening and Closing: Assist customers in opening new accounts, including savings, checking, and fixed deposit accounts, as well as closing accounts when requested. Account Maintenance: Handle account updates such as changes in contact information, adding or removing account holders, and adjusting account settings. Balance inquiries: Process customer requests for account balances and transaction histories, either in person, over the phone, or via email. 3. Transaction Processing Deposit and Withdrawal Handling: Process cash deposits, withdrawals, and check transactions accurately and efficiently. Fund Transfers: assist customers with transferring funds between accounts, including domestic and international wire transfers. Payment Processing: Handle payments for loans, credit cards, utilities, and other bills, ensuring timely and accurate processing. 4. Administrative Support Document preparation: Prepare and manage banking documents such as loan applications, account statements, and contracts, ensuring they are correctly completed and filed. Data Entry: Input customer information, transaction details, and other data into the bank’s systems with accuracy and attention to detail. Record Keeping: Maintain and organize customer files, transaction records, and other important documents in accordance with bank policies and regulatory requirements. 5. Compliance and Security Adherence to Regulations: Ensure all banking activities comply with local, state, and federal regulations, as well as internal policies and procedures. Fraud Prevention: Monitor transactions for any suspicious activity or potential fraud, and report any concerns to the appropriate department. Confidentiality: Protect the confidentiality of customer information by following data protection policies and securing sensitive documents. 6. Sales support Product Promotion: Promote and cross-sell bank products and services to customers, such as savings plans, loans, and insurance products, based on their financial needs. Lead Generation: Identify potential sales leads through customer interactions and refer them to appropriate sales personnel or financial advisors. Follow-Up: Conduct follow-up calls or emails with customers to ensure satisfaction with products and service and to explore additional opportunities to meet their financial needs. 7. Financial Reporting Transaction Reporting: Generate and review daily, weekly, or monthly transaction reports for accuracy, ensuring that all transactions are recorded correctly. Balance Reconciliation: Reconcile cash drawers, vault balances, and transaction records at the end of each day to ensure that all amounts are accounted for. Assistance with Audits: Provide support during internal and external audits by preparing required documents, reports, and information. 8. Training and Development Skill Enhancement: Participate in ongoing training to stay updated on bank policies, procedures, and products, as well as changes in the financial industry. Team Collaboration: Work closely with other banking staff to ensure a cohesive and efficient team environment, sharing knowledge and best practices. 9. Technology Use Banking Software: Use banking software to manage customer accounts, process transactions, and generate reports. ATM and Online Banking Assistance: Help customers with issues related to ATM transactions or online banking, including troubleshooting and guiding them through the processes. 10. General Support Branch Operations Support: Provide general support to the banking branch, including assisting with opening and closing procedures, managing office supplies, and maintaining a clean and organized workspace. Special Projects: Assist with special projects or initiatives as assigned by bank management, which could involve research, process improvements, or event coordination. Education National Diploma in Accountancy Federal Polytechnic Nasarwa—[Tamah, Nasarawa] [June, 2016]–[November, 2019] Senior School Certificate Examination Government Secondary School—[Nyanya, Abuja] [June, 2005]–[September, 2011] First School Living Testimonial Christian Living School Nursery and Primary School—[Gboko, Benue] [January, 1998]—[June, 2005] Skills 1. Communication Skills Verbal Communication: Ability to convey information clearly and effectively in conversations, meetings, and presentations. Written Communication: Competence in writing clear, concise, and well-structured emails, reports, and other documents. Active Listening: skill in fully concentrating, understanding, responding, and remembering what is being said. 2. Time Management Prioritization: ability to identify and focus on the most important tasks. Organization: Skill in keeping tasks, projects, and schedules well-organized. Deadline Management: capacity to meet deadlines and manage time effectively. 3. Basic Computer Skills Typing: proficiency in typing accurately and efficiently. Email Management: Skill in using email systems like Outlook or Gmail effectively. File Management: Ability to organize and manage digital files and folders. 4. Problem-Solving Critical Thinking: Ability to analyze issues, identify solutions, and make informed decisions. Creativity: skill in coming up with innovative solutions to problems. Analytical Skills: Ability to break down complex problems and find logical solutions. 5. Teamwork Collaboration: Skill in working well with others to achieve a common goal. Adaptability: ability to adjust to different roles and responsibilities within a team. Conflict Resolution: Skill in resolving disputes and maintaining a positive team dynamic. 6. Attention to Detail Accuracy: Ability to perform tasks with precision and avoid errors. Thoroughness: Ensuring all aspects of a task are completed and checked. 7. Customer Service Empathy: ability to understand and share the feelings of others, particularly customers. Patience: skill in maintaining composure and professionalism in challenging situations. Service orientation: Focus on providing excellent service and meeting customer needs. 8. Basic Math Skills Arithmetic: Proficiency in basic calculations such as addition, subtraction, multiplication, and division. Percentages and Ratios: Understanding and applying percentages and ratios in various contexts. 9. Adaptability Flexibility: ability to adjust to new conditions and challenges. Learning Agility: willingness and ability to learn new skills quickly. 10. Basic Project Management Task Management: Ability to manage tasks from start to finish. Resource Allocation: Skill in using resources (time, money, people) efficiently. Goal Setting: Ability to set, pursue, and achieve objectives Certifications [Data Entry Clerk]—[Accounting Hub] [June, 2023] [Flutter Software Developer]—[The Os Conscept] [July, 2024] Digital marketing—[Meta] Languages [English] – [Fluent] [Igbo] – [Fluent] References Bello Zarki Federal Road Safety Zone 3, Abuja- Williams Abalogu Williams Abalogu National Population Commission HeadQuarters, Wuse Zone 7, Abuja-