GRACE CHINAMORA
115 Broadlands, Emerald Hill,
Harare, Zimbabwe
Phone: -
Email:-https://www.linkedin.com/in/grace-chinamora-114753b3
PROFESSIONAL SUMMARY: Business Development and Administration professional with 3 years of
experience in business development management, administration, and customer service. Skilled in
problem-solving, analytics, and interpersonal communication. Proven ability to engage clients, foster
business-to-business partnerships, and provide administrative support. Additionally I am experienced in
virtual customer service and utilizing CRM tools such as Amazon Workspace, Five9, Salesforce, and
VMware Virtual Desktop. I am passionate about creating and delivering value to my customers and
stakeholders, and I am always looking for new opportunities and challenges to grow and learn.
WORK EXPERIENCE : Call Center
Business Development Manager Teamsville Global (April 2021 - Current)
Managed client requirements and collaborated with recruitment team for fulfillment.
Negotiated and coordinated contract rates, focusing on company profitability.
Developed relationships and grew business with clients.
Partnered with internal and external resources throughout the sales cycle.
Assisted in the administration of human resource activities.
Implemented effective promotion, relocation, performance appraisal, and training
processes.
Created and presented value propositions to prospective clients.
Conducted research to identify new opportunities.
Customer Service Officer Teamsville Global (February 2020 - April 2021)
Tracked customer experience metrics and KPIs.
Maintained customer records in DMS and other CX tools.
Handled incoming phone calls, generated sales leads, and assessed customer needs.
Built relationships and trust through effective communication.
Provided accurate information and met sales targets.
Handled customer complaints and ensured resolution.
Maintained records and followed communication procedures.
Administration-Operational Officer Hello Property Development (January 2019 February 2020)
Led day-to-day operational functions, including people management.
Implemented process improvements and efficiency strategies.
Monitored trends and provided recommendations for continuous improvement.
Managed client queries and escalations, ensuring resolution.
Gathered requirements and engaged stakeholders.
Ensured compliance with policies and regulations.
Identified opportunities for standardization.
Maintained routine maintenance and continuity plans.
SKILLS
Customer support and client service experience with over-achieving quota.
Excellent phone contact handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Strong customer orientation and adaptability to different personalities.
Exceptional communication and presentation skills.
Effective multitasking, prioritization, and time management.
EDUCATION
Bachelor's Degree in Local Governance Studies Midlands State University -)
Currently studying towards my MBA
