Grace Buenaventura

GRACE BUENAVENTURA Career Objective Work Experiences To excel in the field of sales, marketing and/or customer service in a fast- paced, progressive and forward-thinking company. May 26, 2014-July 17, 2020 City Of Dreams Manila Philippines Casino Department : Pit Supervisor Responsibilities: Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. Update the status of the table whether win / lose. Check the inventory of the chips if needed to do fills/credit. Must inform the manager if there is a dispute or incident happens during live game. Assists the players/patrons if food requests or customer complaint. February 2012 – April 2013 Hobbywing Solutions, Inc. Philippines Casino Department :Pitboss (online casino) Responsibilities: In-charge of the shift, check dealer’s grooming Make dealer’s table assignment, input shift report Report any untoward incidents inside the casino Help in boosting group morale through briefings, pep talks and positive character building. Coordinate with the Surveillance Team in case of infractions June 2010-March 2011 Resorts World Sentosa Singapore Casino Department: Assistant Pit Supervisor (live casino) Responsibilities: Monitors compliance to house procedures for each gaming area Updates status of gaming table whether win or lose to Pit manager Opens and closes together tables with dealer during games December 2007-January 2010 M/V Leisure World Luxury Liner Singapore Casino Department: Inspector (live casino) Responsibilities: Complies with all existing house gaming procedures and instructions given by the Pit Supervisor. Checks activities of dealers at assigned gaming area Opens and closes together tables with dealer during games Performs filling, crediting and confirmation of correctness of transaction January 2006-October 2007 The Pearl Manila Hotel Philippines Front Office Associate Responsibilities: Checks arrivals, departures, and blockings for the day. Relay blockings to Housekeeping & F&B for fruit platter Checks folios of in-house guest-Open Balance/Billing. September 2004-October 2005 Mirof Resources Inc. Philippines Medical Representative at United American Pharmaceutical UNILAB Responsibilities: Communicates the products and product programs to targeted medical doctors effectively. Contributes to the achievement of quota of selected products of the division through prescription generation. Conducts medical doctor coverage, dental coverage, and implement discounts coupons programs to MD’S being covered. October 2002-January 2003 Hotel Kimberly Philippines Corporate and Banquet Sales Account Officer Responsibilities: Assists the Sales Manager in developing and implementing marketing programs both rooms and banquets. Advises the Front Office of corporate reservations and ,bookings from travel agencies Handles corporate and banquet guest complaints and requests with proper coordination to concerned department/s June 2001- October 2002 The Pearl Manila Hotel Philippines Junior Sales Account Manager Responsibilities: Reporting directly to the Sales Manager, the position has administrative functions in the areas of sales and marketing, customer satisfaction, communication, profitability and other general administrative responsibilities. Generates room and banquet sales for the hotel. Education - De La Salle University- Dasmarinas Dasmarinas, Cavite Bachelor of Science in Business Administration Hotel and Restaurant Management Personal Home Address Home/Mobile no. E-mail Address SSS Computer Skills Gaming Skills Blk.12 lot 14 alphine st. Savanna Ville Malagasang 1c Imus Cavite Philippines 4103 - /-- Working knowledge 0f Excel, Word, Power point,Fidelio Baccarat (commission/non-commission/Super six), TH Poker,Roulette, Blackjack, Caribbean Stud poker, 3-card poker, Skp, Tai-sai, Money Wheel, Mini Dice, Casino War, Electronic games. Sicbo, Dragon and tiger. I hereby certify that the above information is true and correct to the best of my knowledge and belief. Grace Buenaventura Applicant