GRACE
BORLAGDAN
DATA ENTRY / GENERAL ADMIN VA
ABOUT
I am an experienced data entry seeking a full-time position in the
field of clerical and administration where I can apply my
knowledge and skills for continuous improvement.
CORE QUALIFICATION
Zendesk
Hubspot CRM
Google Spreadsheet
Google Drive
Dropbox
Telegram
MS Outlook
Skype
Asana
WordPress
Canva
OTHER SKILLS
Handle Email
Update customer information
on company's database
Web research / Data Entry
Captcha claim
Clerical Work
WORK EXPERIENCE
July 2019 - November 2024 Chat Support communicate customer through live
chat or email to answer questions, solve problems and provide basic
troubleshooting
January 2019 - May Web Research/ Data Scraping / Data Mining (Part Time / Fixed
Rate)
Freelance VA Data Entry work with different individual clients with
different time zones. Research emails and LinkedIn profile names to input on
/Excel File
September – December Data Assistant
(Part Time / 40hrs Fixed Time BST) (Individual Client)
Work for who runs an E-commerce store. Doing data entry web
research and input it on client’s CRM
August – September Data / Web Scraper Virtual Assistant
(Part Time / Flexible Hours BST) (Individual Client)
Web research on a particular category or item manually and input it
on excel file
August – September Quality Engineer Virtual Assistant
(Full Time / 40hrs Fixed Time EST) (Company Client)
Data entry checking and review receipts and invoices of different
countries through company’s internal database
July – August Data Assistant
(Part Time / 40hrs Fixed Time- Indian Time) (Individual Client)
Do math solving data on telegram API
CONTACT
E:-W:https://spark.adobe.com/page
/GBpFMZ2PBWWVT/
Skype: kirat03
Location: Philippines
May 2008- July 2018 Compliance Assistant | Data Entry
FCO WORLDWIDE INC
(Fair Collections and Outsourcing, Inc) (Makati City PH)
Handles disputes of debtors. Enters data into an information
system. Checks on their credit standing and note the account on file to proceed
collections.
February 2005-May 2008 Email Support Representative
Access customer’s billing accounts, Review either to send letters,
suspend, disconnect or to restore services provided by the company
October-January 2004 Customer Service Associate
ADVANCED CONTACT SOLUTIONS (Makati
Interact with customers to provide information in response to
inquiries about products and services. Handle and resolve customer's complaints.
Resolve complaints about billings and services provided by the company.
February–May 2003 HR Practicum Trainee
HONDA CARS MAKATI INC. Alabang Branch PH)
Assists in different trainings, worked with dealer on customer
relations, help in filing, making of appointments, receptionist and encoding of
documents.
EDUCATION
2001 – 2003
AMA COMPUTER LEARNING CENTER
Diploma in Business Information System
1996 – 1998
ST. PAUL COLLEGE OF MANILA
Business Management
1986 – 1996
ST. PAUL COLLEGE OF PARAÑAQUE
High School Diploma, March 1996
Grade School Diploma, March 1992
