Grace Atanda

GRACE ATANDA Abuja, Nigeria linkedin.com/in/graceatanda PROFESSIONAL SUMMARY Customer service professional with 4+ years of experience providing live chat, email, and phone support to customers worldwide. Skilled in SaaS platform troubleshooting, ticket management, and maintaining high customer satisfaction. Proficient in CRM systems and remote team collaboration. Typing speed: 40 WPM. CORE SKILLS • Live Chat & Email Support (Zendesk, Intercom) • SaaS Platform Troubleshooting • CRM Tools (Zoho, Salesforce, HubSpot, Nimble) • Ticket Management & Knowledge Base Updates • Microsoft Excel & Word • Google Workspace • Customer Satisfaction & SLA Compliance • Typing Speed: 40 WPM PROFESSIONAL EXPERIENCE Cold Caller – Barclays (United Kingdom) | Nov 2024 – Jun 2025 • Managed outbound calls and email outreach to customers. • Explained loan products, application processes, and terms in clear, friendly language. • Applied objection-handling techniques to build trust and close deals. Customer Support Officer – Chi Limited | Jun 2023 – Oct 2024 • Provided live chat, email, and phone support to distributors, wholesalers, and consumers. • Resolved technical and product-related queries, ensuring customer satisfaction. • Updated CRM records and maintained accurate customer profiles. • Collaborated with sales to relay feedback and improve service processes. Sales Representative – Sona Group | Feb 2021 – May 2023 • Introduced new products and provided training on features and usage. • Consistently achieved and exceeded monthly sales targets. • Conducted market research and competitor analysis to support strategy. EDUCATION University of Abuja – B.A. History and Diplomatic Studies (2023) ADDITIONAL • Strong written and verbal communication • Problem-solving and analytical thinking • Time management and attention to detail