GRACE ANSOMAH
Administrative & Operations Specialist | HR Support | Digital Marketing Support |
Remote Operations | Customer Service Support | Virtual Assistant
📍 Location: Accra, Ghana
PROFESSIONAL SUMMARY
Administrative and Operations Specialist with 14+ years of experience supporting business
operations, HR processes, documentation, and digital marketing coordination across real
estate, construction, education, retail, and public institutions. Proven ability to improve
workflows, strengthen internal controls, support remote teams, and coordinate clients and
stakeholders. Known for a people-centered, solutions-driven approach and strong execution
in fast-paced environments.
CORE SKILLS
Operations Management
Office Administration
HR Operations & Staff Support
Documentation & Records Management
Client Coordination
Workflow Optimization
Data Management & Reporting
Scheduling & Calendar Management
Remote Team Coordination
Digital Marketing Support (Content, Social Media, Email Campaigns)
Budget Tracking & Invoicing
Compliance & Internal Controls
WORK EXPERIENCE
Operations Manager
Square Mile Properties Ltd — Accra, Ghana
Feb 2021 – Present
Oversee daily operations including staff supervision, budgeting, documentation, and
policy implementation.
Coordinate HR support functions such as onboarding, staff welfare, and internal
communication.
Support digital marketing activities including campaign coordination and brand
visibility initiatives.
Improve workflows, inventory systems, and internal controls to increase efficiency
and reduce costs.
Manage client coordination and operational risk monitoring.
Key Achievements:
Introduced a Staff Welfare Policy.
Launched a new revenue stream through block production.
Financial & Human Resource Support
KS Prestige Contract Works — Accra, Ghana
Jan 2020 – Present
Provide administrative, HR, and compliance support for construction projects.
Manage invoicing, budget tracking, and financial reporting.
Improve documentation processes and administrative efficiency.
Achievement:
Streamlined administrative procedures and strengthened financial accountability.
Internal Control Officer
Square Mile Properties Ltd — Accra, Ghana
May 2018 – Jan 2021
Conducted compliance audits and financial reviews to strengthen internal control
systems.
Trained staff on company policies, ethics, and operational procedures.
Reviewed operational reports and recommended process improvements.
Key Achievements:
Established the Internal Control Department.
Digitized company data storage.
Reduced financial risk through improved monitoring systems.
Administrator / Assistant Head
Mount Olives Preparatory School — Accra, Ghana
Jul 2012 – Apr 2018
Supervised staff, managed budgets, and coordinated academic and administrative
activities.
Improved record-keeping systems and staff engagement processes.
Supported facility development and student programs.
Key Achievements:
Established a computer lab and library.
Introduced innovative staff and student engagement initiatives.
Data Entry Clerk / Presiding Officer
Electoral Commission of Ghana — Osu Klottey Constituency
Apr – May 2012 & Dec 2012
Managed voter registration data and supervised polling processes with accuracy and
integrity.
Front-End Controller
Shoprite Ghana
Oct 2011 – Feb 2012
Supervised cashier operations, ensured transaction accuracy, and resolved customer
issues.
Assistant Human Resource Officer (National Service)
Electricity Company of Ghana — Head Office
Sept 2010 – Aug 2011
Supported HR administration, staff records management, allowances, and benefits
processing.
EDUCATION & CERTIFICATIONS
Certificate: Digital Marketing & Sales Strategy
Institute for Digital Marketing and Communication Ghana (2024)
Certificate: Strategic Human Resource Management
University of Professional Studies (2023)
B.A. Sociology with Information Studies
University of Ghana (2010)
ADDITIONAL TRAINING
Social Work Practice: Advocating Social Justice and Change — University of
Michigan (Coursera, 2025)
Management Bootcamp — Multimedia Broadcasting Company Ltd (2023)
Business Review: Strategic & Operational Roles — Ghana Real Estate Developers
Association (2023)
LANGUAGES
English | Twi | Ga
