Grace Anne Ebonia Alvarez

Grace Anne Ebonia-Alvarez- |-Unit B Blk 1 lot 4 Wisdom St Cityland, Carmona, Philippines, 411 6 PROFESSIONAL SUMMARY ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Dynamic and results-driven professional with over 7 years of experience in different industries such as Food Manufacturing, Medical, Financing, and Warehousing and Logistics. Proven track record of planning and executing high-impact business strategies and customer service that drive business development and expansion. Skilled in market analysis, operation improvement, and customer engagement strategies from B2C to B2B. Strong leadership abilities with a knack for motivating cross-functional teams and multigenerational collaboration. Seeking to leverage my expertise in a management role or intermediate level position. WORK EXPERIENCE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Virtual Assistant - Customer Service Representative Gienic Pty. Ltd. • Victoria, Australia • • • • Managed cold email marketing to Australian Government and Aged Care. Created proposals and quotations. Performed ad hoc tasks given by supervisor. Managed to bring a big account - Australian Government – Western Australia Electoral, with a start of $900,000 in a single purchase order. Operation Head Zenarosa Food Corporation • Carmona, Philippines • • • • • • • • • • Aug 2019 - Nov 2022 Responsible in managing team multigenerational team who are supervisory and managerial levels. Improved the operations by transforming from toll processing services into manufacturing operations. Utilized warehouse spaces to cover larger volume for nationwide supply distribution. Developed annual budget and corresponding production plan from Sales Forecast. Developed Operational Manuals and established the accreditation process of suppliers. Managed Distribution Hubs and Storage Service Provider for importation of Products. Improved Inventory to be real-time updates with enhanced product recovery. Maintained necessary accreditation for Food Safety, Occupational and Health Safety, Ammonia, and Fire Safety. Managed Payroll, Manpower Allocation and Audits. Account Executive from Customer Service Representative Mets Logistics Inc. • Carmona • • Apr 2020 - Nov 2020 Nov 2016 - Aug 2019 Promoted from Customer Service Representative to Account Executive at a supervisory level. Researched for new or prospective clients and future proposal to integrate in existing client’s expansion plans. Managed and developed a new service. • Managed existing accounts such as Alternative Food Corporation, Pepsi Co., Zenarosa Food Corporation, Havi Logistics and Frabelle Corporation. Trained all incoming team members from other parts of the country for the expansion. Set appointments for new clients in advance to be allocated in the new branches which are now located off islands. Generated contracts for Attorney’s reviews and Vice President’s approval. Prepared pricing proposal for management reviews. Performed ad hoc tasks not limited to international hotel, flight, and restaurant bookings. • • • • • Jr. Marketing Officer from Sales Associate ÆON Credit Service Inc • Mandaluyong, Philippines • • • • • Feb 2015 - Nov 2016 Promoted from Sales Promoter to Jr. Marketing Officer. Managed team to achieve sales consisting of 20 promoters. Researched for new account expansion. Prepared annual plan with quarterly promotional plans. Proposed a different basic salary requirement for provicial branches to meet the market needs EDUCATION ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Associate in Computer Technology Saint Michael’s College of Laguna • Binan 2008 - 2011 SKILLS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • • • • • • Negotiation; Social Skills; Professionalism; Strategic Thinking; Growth Mindset; Accountability; Active Listening; Coaching and Mentoring; Multigenerational Management; Logistics Management; Inventory Management Tech Savvy; NetSuite Oracle; Excel and Microsoft; Food and Safety; Basic Occupational Safety and Health; Ammonia and Fire safety; B2B and B2C Sales; Customer Service Representative; Administrative skills. PROFESSIONAL CREDENTIALS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • • • Angel Zenarosa Chit Reyes James Shirreff VOLUNTEER WORK ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Worker Deeper Life Community Church • Carmona