GRACE ANN P. BORCE
8111 Calamansian Street, Maligaya Park Subdivision, Brgy. 177, Caloocan City
Cell Number:-
Email Address:-Skype ID:-
SUMMARY:
Been a Customer Service Representative with over six years of experience in telephone service, including Tech Support, Sales and Customer Care.
Proven experience providing customer support in busy call center environments for Airline Reservation and Satellite TV.
Developed personal organization and multitasking skills in a fast paced environment.
Responded to and handled customer complaints and inquiries in a timely, polite and professional telephone manner.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
QUALIFICATIONS:
Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
Understands new concepts easily – Quick learner.
Ability to handle stress.
Computer literate.
Reliable.
EXPERIENCE:
CONCENTRIX DAKSH PHILIPPINES
BELL CANADA
Customer Care / Tech Support / Sales
September 24, 2014 – June 10, 2015
-TELEERFORMANCE PHILIPPINES-
HAWAIIAN AIRLINES
Airline Reservation Agent / Customer Care / Web Support
February 11, 2014 – August 11, 2014
-INTERGLOBE TECHNOLOGIES PHILIPPINES-
UNITED AIRLINES
Airline Reservation Agent for Domestic and International Flight
May 03, 2010 – June 03, 2013
-ACE GLOBAL CONTACT CENTER
SPRINT
Customer Finance Representative / Customer Care
May 05, 2009 – May 02, 2010
PACIFIC PLAZA CONDOMINIUM CORPORATION
RECEPTIONIST / ADMIN PERSONNEL
March 03, 2008 – April 2009
EDUCATIONAL BACKGROUND:
INSTITUTE OF CREATIVE COMPUTER TECHNOLOGY (ICCT)
Bachelor of Arts and Communication (Graduated)
May 20, 2003 – May 24, 2007
JANOSA NATIONAL HIGH SCHOOL
Janosa, Binangonan, Rizal
June 1999 – April 2003
SAPANG ELEMENTARY SCHOOL
Sapang, Binangonan, Rizal
June 1993 – March 1999
PERSONAL DATA
Date of Birth:December 24, 1986
Place of Birth:Binangonan, Rizal
Age:30
Nationality:Filipino
Religion:Born Again Christian
