Grace Amarachi Ogbonna

OGBONNA GRACE AMARACHI 85 Agidi road, Alapere, Ketu, Lagos, Nigeria Professional Summary Dedicated and detail-oriented Customer Support and Administrative Professional with 5+ years of experience in client service, task coordination, and performance tracking. Proven ability to resolve customer concerns, manage internal operations, and support team efficiency in both remote and office environments. Tech-savvy and adaptable, with strong communication and organizational skills. Open to full-time, part-time, or shift-based roles. Core Skills         - Customer Support & Issue Resolution - Microsoft Word, Excel & Google Suite - Live Chat & Email Handling - CRM Tools: Monday.com, Trello, Slack - Performance Monitoring - Communication & Interpersonal Skills - Time Management & Task Coordination - Customer Profiling & Relationship Management Work Experience Operations Assistant / Performance Tracker Locaerise – Remote (Internship) Feb 2025 – Apr 2025    - Updated and tracked daily tasks and deliverables across teams. - Scheduled and summoned team members for review and follow-up. - Managed team performance records and reported weekly metrics. Customer Service Officer United Bank for Africa (UBA) – Marina, Lagos 2022 – 2025    - Attended to customer inquiries and resolved account-related complaints. - Maintained customer relationships with timely service delivery. - Performed account maintenance, updates, and corrections. Direct sales Agent CreditPal Limited – Ikeja, Lagos 2021 – 2022     - Sourced for customers - Handled Loan disbursement. - Retrieved Loan disbursed Customers record keeping Company Secretary/Accountant A.G.E.S Properties Agent Limited – Ikotun, Lagos 2019 – 2021    - Handled customers service role - Handled customer documentation and account records. - Conducted customer profiling and sales reporting. Sales Representative / Customer Representative Da Dollar Global Resources – Ikotun, Lagos 2016 – 2018    - Managed walk-in customers and supported daily sales operations. - Handled customer documentation and account records. - Conducted customer profiling and sales reporting. Education B.Sc. Business Administration National Open University of Nigeria Graduated: 2025 OND – Business Administration & Management Lagos State Polytechnic Graduated: 2020 SSCE Ebis Comprehensive College Graduated: 2015 Licenses & Certifications  IT Skills Training    Flight Attendant Training – Alison Social Engineering Awareness Business Continuity Management System Interests & Hobbies       - Reading personal development books - Exploring tech tools for productivity - Volunteering in community activities - Solving puzzles and strategy games - Writing and journaling - Continuous learning through online courses