Grace Alcantara

G R A C E A L C A N TA R A T E C H N I C A L S U P P O R T R E P R E S E N TAT I V E C O N TAC T S- WORK EXPERIENCE OCT 2019 TECHNICAL SUPPORT REPRESENTATIVE PRESENT Concentrix | Taguig city, Philippines - • Determined appropriate corrections by assessing accounts Taguig, Makati, Philippines and membership issues. • Responded to customer emails to provide service within standard response time set by the company. ABOUT ME • Provided user training and support by creating and presenting materials, webinars and wikis. • Provided positive customer support to difficult customer Customer Service professional with history of exceeding customer expectations. Able to stay calm and composed in stressful situations. Provided knowledge and effective communication to increase customer satisfaction. issues using de escalation methods and by maintaining composure and patience. • Monitored the functioning of the system and tested the different areas of operations by entering commands into the system. E D U C AT I O N BACHELOR J.H Cerilles State College | San Miguel, Zamboanga Del Sur 2018 OCT 2018 CUSTOMER SERVICE REPRESENTATIVE OCT 2019 FIS | Makati City • Answered 30 inbound calls daily and efficiently directed callers to correct individual or department. • Communicated and answered questions from approximately 4 customers each hour SKILLS Call center experience Troubleshooting proficiency REFERENCE REGINA CINCO FIS Windows XP/Vista Microsoft Fast Typing Expert Phone Number-