Grace Achogba. Idachaba

Scaling a business is hard when projects are slipping, tools are underused, and day-to-day tasks keep pulling you out of strategic work. Many founders and executives I support came to me after dealing with missed follow-ups, unclear ownership, and the frustration of having to micromanage.

That’s where I help.

I’m Grace, a Project and Operations Manager and Executive Assistant who brings structure, visibility, and reliability to both high-level operations and day-to-day execution. I don’t just manage tasks or “assist” I help run the operational backbone that keeps your business moving forward while ensuring nothing falls through the cracks.

What I Help You Fix

• Projects slipping due to unclear timelines or ownership

• Teams working hard but lacking alignment, visibility, or documentation

• Overloaded inboxes, calendars, and follow-ups

• Manual processes that should be automated

• Tools like Asana or Monday being used as basic to-do lists

How I Support You

Project & Operations Management

• End-to-end project management: planning, execution, tracking, and reporting

• Workflow design, KPI tracking, dashboards, and accountability frameworks

• SOP development, process documentation, and knowledge bases

• Asana, Monday, ClickUp, Airtable, and Zapier setup and optimization

Executive & Administrative Support

• Calendar and inbox management, scheduling, and reminders

• Email clean-up, drafting, and correspondence

• Weekly reports, check-ins, and task follow-ups

• Travel planning, itinerary creation, and appointment booking

• File and Google Drive organization

Customer Experience & Team Support

• Professional customer communication across channels

• Inquiry handling, issue resolution, and follow-ups

• Internal coordination to support customer satisfaction

• Process improvements for customer service workflows

• Support and coordination of junior team members

Industry Experience

I’ve supported teams across:

• eCommerce (order flow, fulfilment, CX processes)

• Real Estate (CRM management, pipeline tracking, documentation)

• Construction (project documentation, procurement, progress reporting)

• Service-based businesses (operations, ticketing, coordination)

• NGOs & Consulting (program operations, stakeholder coordination, reporting, and process standardization)

How I Work

• I think in systems, not isolated tasks

• I communicate clearly and consistently

• I anticipate issues and address them early

• I take ownership and work independently

• I protect your time and keep stakeholders informed

What Clients Gain

• Predictable project delivery and smoother operations

• Fewer bottlenecks and less micromanagement

• Clean workflows, documentation, and accountability

• Better customer and stakeholder experiences

• More time to focus on growth, leadership, or personal priorities

If you’re looking for someone who can step in, bring order, and reliably handle both strategy and execution, we’ll work very well together.

📩 Let’s connect and discuss how I can support your business on an ongoing or ad-hoc basis.