Gouri Sree
Account Manager | Client Operations
--linkedin.com/in/gourisree.9
Summary
Account Manager & Operations Specialist with over 6 years of experience, building strong, strategic partnerships
driving revenue growth and elevate customer satisfaction across SaaS, E-commerce, PLM, and Retail industries.
Proven expertise in client success, stakeholder engagement, project management, pre-sales, and revenue growth.
Adept at managing 20+ key accounts across US, EMEA, and APAC, optimizing customer engagement, and driving
operational efficiency. Skilled in upselling, cross-selling, contract negotiation, and strategic account expansion.
Passionate about transitioning into Product Management in the long term.
Experience
Bhavana Tech Business Solutions Pvt. Ltd.
Fashion Industry &
Bengaluru, India
Entrepreneurship
2021 - Present
Key Account Manager (SaaS)
Achievements
• Spearheaded business growth from ₹3 Cr to ₹10 Cr by acquiring and managing 20+
accounts per month, including Wipro, ITC, TechMahindra, Tesco, Hanes,
Nordstorm, H&M, New Balance, and Talley Weijl, ensuring seamless project
Social Impact SaaS
execution, customer satisfaction, and business continuity.
Initiative
• Led pre-sales, product demo and solutioning for PLM projects, qualify prospects,
-)
negotiate deals virtually with enterprise clients across US, EMEA, and APAC.
• Optimized resource mapping & risk mitigation strategies, improving project Led development of an
MVP SaaS platform
delivery efficiency and SLA compliance.
• Developed and executed go-to-market strategies to expand business reach and
connecting US-based
client acquisition.
Keralites to local
• Proficient in financial analysis (pricing models, TCO, ROI) and tools like JIRA, Azure,
service providers in
FlexPLM, SAP, and Microsoft Dynamics. Ensured compliance with internal
India.
governance processes, approvals, and sign-offs.
• Built a high-performing team, mentoring junior professionals to enhance
Studio Operations &
operational effectiveness and career growth.
• Conducted market analysis to drive professional services & product sales in the
Retail Production
PLM and IT services domain.
(2013 - 2014, Delhi):
• Developed sales strategies leveraging LinkedIn & digital marketing to enhance lead
Managed couture &
generation and outreach.
Text Mercato
Bengaluru, India
2019 -2020
Account Manager
• Managed content operations & quality management for Myntra, FabIndia, and
Paytm, ensuring 99% SLA compliance, reducing order backlog by 15%, and
optimizing cataloging processes to improve operational efficiency by 15% through
automation.
• Led project management, resource allocation, and quality assurance to drive
seamless content delivery. Strengthened client relationships, driving repeat
business and referrals while implementing efficient workflows to enhance overall
performance.
• Developed customer segmentation strategies, optimizing service delivery based on
purchasing behavior.
• Collaborated with IT team to develop an in-house Content Delivery Operations
tool, improving workflow automation by 15%.
• Led team-building initiatives, streamlining processes to enhance efficiency and
order fulfillment.
Bengaluru, India
Central, Future Lifestyle Fashions Ltd.
2019 -2020
Customer Service Manager (Retail)
• Established Customer Service Departments in new malls across Trivandrum &
Bengaluru.
• Led multi-functional teams to enhance sales, merchandising, logistics, and
inventory management.
• Developed customer loyalty programs to improve engagement and retention.
• Optimized service processes to improve customer satisfaction and reduce
complaints.
high-end retail
collection production.
Education
MBA in Fashion
Management
(Marketing &
Operations)
MITID, Pune; Affiliated
with University of
Creative Arts, London-
B.Des in Fashion
Design
National Institute of
Fashion Technology
(NIFT), Hyderabad-
