Gospel Ibekwe

Ibekwe Gospel Customer Service Representative EDUCATION B.Sc. in Business Administration Federal University of Technology, Owerri (FUTO) (2013 - 2018) Inbound Sales Certification HubSpot 2019 SKILLS Customer Support Team collaboration Problem solving Empathy and patience PROFESSIONAL SUMMARY Customer Service Representative with a strong track record at Range Rover Doctor, specializing in client relationship management and conflict resolution. Proficient in CRM tools and problem-solving techniques, consistently improving customer satisfaction and fostering repeat business. Dedicated to providing outstanding service in high-pressure environments. Committed to delivering exceptional service in fast-paced environments, strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. WORK EXPERIENCE Freelance 2019 – 2020 Customer Support and Virtual Assistant Coordinated schedules and appointments for executives and team members.. Conducted research to support project development and strategic planning initiatives. Developed and maintained relationships with clients and vendors to ensure smooth operations. Management Skills Digital Marketing Negotiation Range Rover Doctor (RRD) 2020 - 2025 Customer Service Representative Assisted clients with service inquiries and appointment scheduling via inbound Critical Thinking and outbound calls. Communication Skills unresolved issues. Managed CRM updates, logged customer interactions, and followed up on Developed relationships that generated repeat business and positive referrals. CRM tools proficiency Negotiation Provided comprehensive product information while resolving complaints with professionalism. Collaborated with internal teams to enhance communication and improve client satisfaction. LANGUAGE English ACHIEVEMENTS • Achieved over 95% customer satisfaction rate in client support interactions. • Recognized for excellent communication and service delivery. • Successfully managed high call volumes while maintaining professionalism and accuracy. • Implemented a structured follow-up process that improved client retention by 30%.