Gorika Gandhi

gorika gandhi Edmonton, AB, T6x1c5 ·--· linkedin.com/in/gorika-gandhi-bb Customer service representative with over 2 years’ experience in telephone and face-to-face customer service. Experience with sales, tech support and customer care. Knowledgeable with major customer service software, handling customer complaint, and maintain a positive and friendly disposition, Hoping to use my wealth of experience to attain opportunities in client service role. Experience Sep 2020 – Present Sales Asscociate, 7-Eleven (EDMONTON, Ab) Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock terms. Kept opposed of emerging trends and provided informative customer service to assist in product selection. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Retained product, service and company policy knowledge to serve as resource for both co-workers and costumers. mar 2020 – sep 2020 customer service representative, Mark’s (CASTLEGAR, BC) Consulted with customers to determine best method to resolve service and bring issues Escalated customer concerns, store issues and inventory requirements to Manager and supervisors. Informed customer about billing procedures, processed payments and provided payment option setup assistance. SEP 2019 – sep 2020 Front desk AGENT, SurEstay hotel by best western (CASTLEGAR, BC) Handled payment processing duties and provided customers with receipts and proper bills and charges. Answer customer/client requests and inquiries concerning services, products, billing and claims. Reviewed safety, health and sanitation process throughout all areas and entered rules to promote security and safety. Education sep 2019 -PRESENT diploma in BUsiness administration, norquest college Accounting and Finance march 2020 Hospitality and tourism Mangaement, florida atlantic university Hospitality administration and Management July- BACHELOR OF COMMERCE, GURU NANAK DEV UNIVERSITY Accounting and Finance Skills Excellent communication skills with a focus on customer service Problem solving Cash handling accuracy Experience with Microsoft Office Ability to learn new systems quickly Knowledge of technology Customer and service oriented