Goretti Mary Mahila

 GORETTI MARY MAHILA.U PROFILE SUMMARY: A results-driven professional with 14+ years of experience in software testing, specializing in Manual and Automation Testing. Skilled in delivering high-quality software solutions across multiple industries. Manual Testing Expertise: 5+ years in functional, regression, system integration, and UAT testing for web and client-server systems. Automation Testing: 2+ years using Selenium WebDriver and TestNG to implement automation solutions, with a strong focus on detailed reporting and coverage analysis. Salesforce Testing: 7+ years of functional testing in Salesforce (Service Cloud, Sales Cloud, FSL, Vlocity, Lightning & Classic). API Testing: Proficient in using Postman to test RESTful services. Diverse Industry Experience: Extensive experience in telecommunications, retail pharmaceuticals, automotive, and wealth management. KEY ACHIVEMENTS: Testing Process Optimization: Developed efficient test strategies that accelerated software delivery timelines. Project Management: Skilled in Agile, V-model, and Waterfall methodologies, ensuring seamless project execution. Test Plan Development: Created tailored, comprehensive test plans for diverse industries. Leadership & Team Management: Led multiple testing projects, fostering collaboration and communication across teams. Mentorship: Successfully mentored junior testers, contributing to enhanced team performance. Delivery Management: Directed cross-functional teams, managing stakeholder relationships and overseeing risk management to ensure timely project deliveries. WORK HISTORY: Associate Manager from Aug 2015 to Jan 2025 Accenture Solution Pvt Ltd Associate consultant from Apr 2013 to Aug 2015 Capgemini India Pvt Ltd Programmer Analyst from Nov 2009 to April 2012 Cognizant Technology Solution Pvt Ltd Test Engineer from Feb 2008 to Jul 2009. Childcare Online Solution Pvt Ltd EDUCATION Bachelor of Engineering in Computer Science| Anna University, Chennai (2005) CERTIFICATION & OTHER ACTIVITIES Salesforce admin 201 ISTQB-Certified tester Salesforce AI Associate Salesforce AI Specialist Participated in White paper Contest. Emplacement Interviewer for Salesforce testing SOFTWARE TECHINCAL SKILLS Manual Testing : Functional, Regression, System Integration, UAT, and Smoke Testing Automation Testing : Selenium WebDriver, TestNG, API Testing : Postman Test Management Tools : JIRA, Azure Dashboard , ALM, Bugzilla , qtest, Saaskit , TFS Content Management Tool : TeamSite,SiteCore8.2, ServiceNow Cloud Testing: Salesforce (Service Cloud, Sales Cloud, Vlocity) Database Testing: SQL PROJECT EXPERIENCE Project Name Google Fiber (Feb’2024-present) Client Google Project Role Test Manager Organization Accenture Solution Pvt Ltd Project details: - This application deals with internet plan purchase for broadband connection. It is a telecommunication domain. The application starts from order creation and submission through portal (buyflow) and SFDC monitors Order progress and completion are monitored through Vlocity .as it is low environment (staging) and manual success of orchestration item are made in the internal system in the vlocity. Use to check callout failure of downstream system. Standard object such as account, premise, contact, customer 360, billing, order screen are verified during execution. Premise should be white listed before using in the application. Responsibilities: Test Strategy and Planning: Develop and implement comprehensive test strategies and test plans aligned with project goals, ensuring thorough coverage and risk mitigation. Stakeholder Communication: Serve as the primary point of contact for all testing-related communication with stakeholders, including project managers, developers, and business analysts. Provide regular updates and status reports on testing progress. Defect Management: Lead the defect triage calls, ensuring proper documentation, prioritization, and timely resolution of defects. Maintain a clear defect lifecycle to track progress. Test Case and Script Development: Oversee the creation of detailed test cases, test scripts, and test data. Ensure the thorough execution of Functional (SIT) and Regression Testing, identifying areas for automation and suggesting strategies where applicable. Team Leadership and Mentoring: Lead and mentor a team of testers, including test leads and QA engineers, fostering a collaborative team environment. Allocate resources effectively to ensure the right skill sets are applied throughout each testing phase. Project Name Altice (Feb’2023-Nov 2023) Client Altice Project Role Test Manager Organization Accenture Solution Pvt Ltd Project details: - This application deals with Sim card purchase for the mobile phone. It is a telecommunication domain. The application starts from order creation and submission through SFDC and Order progress and completion are monitored through Vlocity . Almost 12 downstream systems (third party vendors) are integrated through velocity. Checked the callout failure of downstream system through vendor team assistance. Standard object used in SFDC service could are Customer account 360, case management, Interaction management, Asset, billing, Contact .Genesis used for call between agent and user. Responsibilities:- Test Strategy and Planning: Develop and implement comprehensive test strategies and test plans aligned with project goals, ensuring thorough coverage and risk mitigation. Stakeholder Communication: Serve as the primary point of contact for all testing-related communication with stakeholders, including project managers, developers, and business analysts. Provide regular updates and status reports on testing progress. Defect Management: Lead the defect triage calls, ensuring proper documentation, prioritization, and timely resolution of defects. Maintain a clear defect lifecycle to track progress. Test Case and Script Development: Oversee the creation of detailed test cases, test scripts, and test data. Ensure the thorough execution of Functional (SIT) and Regression Testing, identifying areas for automation and suggesting strategies where applicable. Team Leadership and Mentoring: Lead and mentor a team of testers, including test leads and QA engineers, fostering a collaborative team environment. Allocate resources effectively to ensure the right skill sets are applied throughout each testing phase. Project Name FSL (Field Service Lightning) (Feb’2020-Dec-2022) Client ABB Project Role UAT Test Manager Organization Accenture Solution Pvt Ltd Project details: - Field Service Lightning (FSL) is field service solution. It is an onsite job management platform with real-time collaboration capabilities. From installations and repairs to professional services and regular maintenance. Many organizations send agents into the field. Allow customers to instantly book appointment through phone and Agent prioritize the essential Work order and Dispatcher intelligently assigns jobs, from anywhere through FSL. Standard objects used in FSL(SFDC) are Case, Field Service, Service Category, Contact, Timesheet, Service Appointment. Customers compliant are addressed in the form of Cases. Work order is created for the cases. Service appointment gets associated for the Work order. Service Appointment is dispatched by Dispatcher to Engineer through Gannt Chart in the Field Service object. Pulsar (Luminix Product) is used by Engineer to verify the Service Appointment assigned by the Dispatcher. Once Service Appointment gets completed, Engineer close the SA and enters Timesheet Day wise or weekly. Budget Owner Manager approves the Work Order Timesheet, whereas Line Manager approves non-Work order Timesheet. Responsibilities: Project Test Plan and Strategy: Developed and presented comprehensive Project Test Plans, Test Strategies, Kickoff documents, and UAT Sign-off documentation to ABB management and business stakeholders, ensuring alignment with project goals. UAT Coordination: Coordinated with the Implementation Manager to collect and consolidate UAT test scripts across different business units and countries, ensuring all testing scenarios were covered. Salesforce Testing Expertise: Demonstrated expertise in creating and validating User Profiles, Permissions, Workflows, Role Hierarchy, Reports, Dashboards, and Custom Field layouts during Salesforce.com testing to ensure proper system configuration. UAT Tracking: Managed end-to-end tracking of UAT execution, worked closely with UAT testers to monitor test execution status and manage the lifecycle of defects, from creation to closure. Defect Management and Reporting: Shared daily status reports and led defect triage calls with UAT testers to ensure timely resolution of issues and maintain alignment between the testing team and stakeholders. Developed and maintained automation test scripts using Selenium Web Driver with Java Performed automated testing of web applications on different browsers (Chrome, Firefox, IE) using TestNG framework. Project Name Iconnect Core (Apr’2019-Dec’2019) Client Merck KaAG Role Test Lead Organization Accenture Solution Pvt Ltd Project details: -The primary aim of the iConnect project is to replace the currently used CRM application, Mobile Intelligence (IQVIA), with a globally harmonized solution. Mobile Intelligence is currently used across the whole EMEAR region and gradually planning to replace with a VEEVA based solution. This project mainly details with Medical Product and Medical Enquiry between the sales field engineer and doctors. Through Agent call are booked between Doctor and Sales Rep as per the territory they are assigned. There are 3 type of appointment can be booked with Doctor’s, Nurse, Medical college, clinic. Remote calls, video conf, direct meet. Standard objects used in Veeva CRM are Account/Master data, Agenda, Approved email, Consent management, Product catalogue, remote call, CLM, territory Management, Medical Inquiry. Responsibilities: Prepared detailed Test Plans and test cases based on project specifications to ensure comprehensive coverage of requirements. Utilized Saaskit for executing tests and managing defect creation, ensuring accurate tracking and resolution of issues. Took complete ownership during System Integration Testing (SIT) and End-to-End (E2E) testing phases, ensuring seamless execution and issue identification. Provided support during UAT testing to facilitate successful sign-off. Shared regular status reports with the client and led defect triage calls to prioritize and resolve issues in a timely manner. Managed a team of 6 testers, ensuring effective resource allocation, mentoring, and collaboration to meet testing objectives. Developed and maintained automation test scripts using Selenium Web Driver with Java . Performed automated testing of web applications on different browsers (Chrome, Firefox, IE) using TestNG framework. Project Name Enterprise CRM (Oct’2018-Mar 2019) Client Syneos Health Role Test Lead Organization Accenture Solution Pvt Ltd Project details: -Syneos Health is a merger of two org (clinical and Commercial). Salesforce CRM was customised based on the legacy data of the merged org. Standard objects used in CRM are Lead, Account, Contact, Opportunity, Quotes, Contract, and Scorecard. When a Lead is created, it is converted into account and opportunities. The accounts have the contact details. Opportunities have stage 1 to 8. During the Opportunities stage 4 all the quotes line item created under Quotes get synced with opportunity line item. When contract status changes to executed, Opportunities stages automatically move from 4 to 5. And all the contract line item gets synced with Opportunity line item. Different level of profile is used to login like (Business Admin, Proposal triage team, Marketing team, Award Audit team, BD sales team/ manager). Each profile has different level of login access. Responsibilities: Prepared detailed Test Plans and test cases based on project specifications to ensure comprehensive coverage of requirements. Utilized Saaskit for executing tests and managing defect creation, ensuring accurate tracking and resolution of issues. Took complete ownership during System Integration Testing (SIT) and End-to-End (E2E) testing phases, ensuring seamless execution and issue identification. Provided support during UAT testing to facilitate successful sign-off. Shared regular status reports with the client and led defect triage calls to prioritize and resolve issues in a timely manner. Managed a team of 6 testers, ensuring effective resource allocation, mentoring, and collaboration to meet testing objectives. Project Name CMDB/Discovery& Event Mgmt (Oct’2017-Aug 2018) Client ServiceNow Role Test Lead Organization Accenture Solution Pvt Ltd Project Details:- CMDB/Discovery: -This Project mainly deals with configuration item (CI) which is associated with data centre on a particular location. When the Discovery run’s all the CI gets displayed under that data enter of the location. CMDB/Event mgmt.: This Project mainly deals with Incident creation for App, SQL, Ops. Through SCOM, events get triggered for APP, SQL, Ops. Two types of alert are triggered, one is Warning, and another is Critical. Critical trigger creates Alert and incident. Catalog’s worked on ServiceNow is All Alert, All incident, All event, email Logs. The discovery run is done through ServiceNow tool, which is a cloud base platform. Catalog’s worked on ServiceNow tool is Server, Discovery, Cluster, Mid Server, Patch Information bulk upload, Patch Exception bulk upload, AIR relationship bulk upload. Responsibilities: Developed detailed Test Plans and Test Strategies, as well as test cases, based on project specifications to ensure comprehensive test coverage. Utilized VSTS for executing tests and managing defect creation, ensuring accurate defect tracking and resolution throughout the testing process. Prepared the Test Closure Document after the testing phase, providing a comprehensive summary of testing activities, outcomes, and lessons learned. Independently managed the entire testing lifecycle as the sole tester on the project, conducting end-to-end testing to ensure complete system functionality and quality assurance. Project Name Phoenix-SST (Jun’2016-Mar 2017) Client AutoNation Role Test Lead Organization Accenture Solution Pvt Ltd Project Details: The ShowRoom Selling Tool (SST) portal is mainly designed for store associate to collect the info about customer and customer’s Vehicle of Interest. Agile methodology testing process was followed for this project using iteration. Using Sitecore content management tool, the SST application was developed. This Portal Contains following pages. Login Page: Store associate login using his/her credential with the store allocated to him. Add/Edit Customer page: Store associate can Add/edit customer details. Dashboard page: This page display’s Credit application, Calculate payment and WBYC and saved vehicle details. Responsibilities: Analyzed business specifications and raised clarifications to ensure a clear understanding of requirements before testing. Prepared Test Plans, Test Scenarios, and Test Scripts based on the specifications, ensuring all functional and non-functional requirements were covered. Performed Functional Testing, Integration Testing, System Testing, and Regression Testing to ensure the stability, functionality, and performance of the application. Utilized Visual Studio for Test Execution and defect creation, ensuring accurate tracking and resolution of issues identified during testing. Led a team of 4 testers, coordinating activities and providing guidance to ensure effective test execution and timely delivery of quality results. Project Name CLEF (Oct’2015- April’2016) Client APRA AMOCS Role Senior software tester Organization Accenture Solution Pvt Ltd Project Details: CLEF is an Australia project in which the Australian government (APRA-Australian performing right association) holds the rights of allmusic, which are used in every communication and entertainment medium.CLEF contains four modulesnamely CRM,AX,Portal and DnA.CRM: It’s a Standalone application, which stores details of each music. Its sub modules like Production,Programme,licensing, membership and code to invoice (sales order),DnA- Distribution and calculation of music.AX-share picture: Music owner right agreement, finances controlled through this AX.Portal: Frond end web application, which the user uses tosubmit his/her personal and music details for authorization. Responsibilities: Analyzed business specifications and raised clarifications to ensure a clear understanding of requirements prior to test execution. Prepared Test Scenarios and Test Scripts in alignment with project specifications to ensure comprehensive test coverage. Conducted Functional Testing, Integration Testing, System Testing, and Regression Testing to evaluate and ensure the stability and functionality of the application. Utilized Microsoft Test Manager for Test Execution and defect creation, ensuring issues were tracked and resolved efficiently. Project Name MSToday Redesign-CMS (May’2013-Aug 2015) Client Morgan Stanley Role Associate Consultant Organization Capgemini India Pvt Ltd Project Details:The MSToday Redesign is the internal portal serving for 80,000+ global Morgan Stanley employees. This site distributes company news and information and acts as a launch point for many Firmwide systems. This application mainly covers the product information, Morgan Stanley news article, Stock details, important updates, offers/classifieds/news of different region. Using the Content Management tool-TeamSite, the Morgan Stanley internal portal was designed. Responsibilities: Prepared and executed Test Scripts based on project specifications to ensure comprehensive coverage and accurate results. Analyzed business specifications and raised clarifications to ensure clear understanding and alignment before testing began. Performed Functional Testing, Integration Testing, System Testing, and Regression Testing to ensure the application’s stability and functionality across various scenarios. Prepared the RTM to align the test cases with Functional Specifications, ensuring traceability of requirements throughout the testing process. Used the Quality Control tool for Test Execution and defect creation, ensuring efficient issue tracking and timely resolution. Managed the project as the sole tester, overseeing all aspects of testing from planning to execution and defect management. Project Name Prequalification-EFM (Jul’2010-Mar’2011) Client Cbeyond Role Programmer Analyst Organization Cognizant Technology Solution Pvt Ltd Project Details:The purpose of EFM Prequalification project is to check the feasibility of bandwidth availability (based on various Access Types including EFM, T1, DSL etc.,) for a given address.Along with the Web application, the sales user with admin privileges (where in the authentication is being done via LDAP and the authorization via user roles as described in the prequal Database.) could do the following functionalities:Fallout Management – Using which the fall out addresses can be edited and submitted for revalidation/prequalification again.Getting various reports like. Adhoc Report: Which shows the Success (Bandwidth/Pairs Information) / Failure data in a detailed manner across ILECs/Markets. Statistics Report: Which shows the Success / Failure counts across ILECs/Markets. Batch Status Report: Shows status of batches that are submitted to prequal batch processor. Responsibilities: Analyzed business specifications and raised clarifications to ensure alignment and clear understanding of project requirements. Prepared and executed Test Cases based on the specifications, ensuring thorough validation of application functionality. Conducted Functional Testing, System Testing, and Regression Testing to assess the stability and reliability of the application. Reported and tracked bugs using Quality Center (QC), ensuring timely identification and resolution of defects. Project Name Geico Atlas Claim Center (Nov’2009-Jun’2010) Client Geico Atlas Role Programmer Analyst Organization Cognizant Technology Solution Pvt Ltd Project Details:This project mainly deals with auto claim insurance for property and casualty. This system deals with claims management, claims Administration, claims database and application Interface. Purely an insurance-based application, supporting numerous clients in various parts of USA. The functional description and following are some of the important modules of this product: Activity Exposure Interested party FPM DMS Responsibilities: Analyzed business specifications and raised clarifications to ensure a complete understanding of the requirements before starting testing. Prepared and executed Test Cases based on detailed specifications to ensure comprehensive coverage of all functionalities. Performed Functional Testing, System Testing, and Regression Testing to validate the stability and functionality of the application. Reported and tracked bugs using Quality Center (QC), ensuring proper documentation and timely resolution of defects. Project Name Cavanagh 2.1 (Feb’2008-Jul’2009) Client KL Corp Inc Portland Role Test Engineer Organization Childcare Online Solution Pvt Ltd Project Details: The software deals with online activities of Child care centres in America. This system deals with online account creation, Child Information Management and various payments related with child care centres. Purely a web-based application and supporting numerous clients in various parts of USA. The functional description and following are some of the important modules of this product: Responsibilities: Analyzed business specifications and raised necessary clarifications to ensure accurate understanding of project requirements. Prepared and executed Test Cases in alignment with the specifications to ensure thorough validation of application features. Conducted Functional Testing, System Testing, and Regression Testing to assess the stability, functionality, and reliability of the application. Reported bugs using Quality Center (QC), ensuring proper documentation and tracking for efficient resolution. GORETTI MARY MAHILA.U