Goran Geddes

I am an experienced Customer and Technical Support Specialist with over five years of delivering high-quality support to U.S. and Canada based clients in fully remote environments. Throughout my career, I’ve handled a wide range of responsibilities, including voice, email, and chat support. I’ve managed up to 70+ email tickets daily, resolved technical issues, answered product-related inquiries, and ensured every customer interaction was professional and helpful.

At Hinduja Global Solutions, I advanced from frontline agent to Floor Support and Backup Trainer. In these roles, I provided real-time guidance to team members, supported complex customer cases, and helped onboard and train new hires during their On-the-Job Training (OJT). My experience using tools like Freshdesk, NSA, IM CRM, Outlook, and Microsoft Teams has made me highly efficient in tracking cases, documenting interactions, and collaborating across teams.

I’m also a strong communicator, dependable, and passionate about problem-solving. I take pride in staying calm under pressure, adapting to new systems quickly, and contributing to a positive team culture. Whether helping a customer resolve an issue or supporting a colleague, I always aim to add value. I'm eager to continue growing in a role where I can use my skills to make a real impact.