Goran Dabetic

GORAN DABETIC Dreamer & explorer. Forever.- - skype: goran.dabetic Belgrade, Serbia Customer First oriented for 5+ years. Relevant experience in customer relations, service delivery, product promotion, service recovery. Aviation, travelling and a bit of sales. Most of that at 40,000 ft. EXPERIENCE LANGUAGES Cabin Crew, First and Business class Serbian English Qatar Airways April 2015 – October 2018, Doha, Qatar ensuring all safety and security procedures are followed during aircraft being both on ground and airborne providing first aid assistance delivering 5* service to each customer adhering to company’s standards and regulations meeting customer’s needs and performing service recovery Concierge assistant & Bell desk attendant Hotel Metropol Palace, Luxury Collection October 2013 – March 2015, Belgrade, Serbia welcoming guests and presenting hotel facilities arranging city tours making restaurant and night club reservations gathering and corresponding feedback Spanish EDUCATION 2009 – 2014 – Tourism and Hospitality Management, University Degree, Singidunum University, Belgrade, Serbia 2005 – 2009 – High School of Economics, Belgrade, Serbia MOST PROUD OF Bringing cultural awareness to a high level Increasing Customer Experience skills on a daily basis Tour Guide assistant Nomad Travel Company June – September 2013, Sousse, Tunisia meeting the customers at the Tunis/Monastir airports providing transfer to the hotels selling excursion trips assisting with medical needs communicating between agency and partners Travelling the world! STRENGTHS Open minded, quick learner, patient Communication, team work Internet marketing officer Receptive, persistent EuroJet Travel Agency May 2011 – June 2013 Belgrade Serbia planning internet marketing strategies (ad words, etarget, SEO) Implementing and following up corresponding with sales and commercial department updating website content managing company’s social network profiles Waiter and Bartender Various caffés, clubs and restaurants 2008 – 2015 VOLUNTARY ACTIVITIES May 2013 – 95th session of the UNWTO executive council – Delegation assistance December 2012 – EHF European Women Handball Championship in Belgrade, Serbia – Press&media sector March 2012 – 12th International Council of Europe Conference of Ministers Responsible for Sports –Protocol January 2012 – EHF European Men Handball Championship in Belgrade, Serbia – IT support ADDITIONAL COURSES interacting with guests Belgrade, Serbia serving food and preparing and serving different types of drinks Budva, Montenegro Sommelier course, WSET level 1 Cabin Crew Excellence Program, Qatar Airways