I have overall 13+ years of experience wherein 5 years of experience in people and operations management. I have experienced in telecom, international KYC, e-commerce, remote proctoring, utility. Have skills sets of data analysis, quality management, project management, RCA and escalation management, customer service, NPS improvement, stakeholders management, people management, performance tracking and improvement, calibration, business growth, value adds, data mining, research analysis, advance Excel, PPT, AI tool usage, reports preperation and sharing decision making insights.