Gopalakrishna Gowda | Freelancer Resume

Gopalakrishna Gowda CCNA, MCITP, MCSA, CNP System Administrator / Network Engineer : -Mangalore – India : - - | Cell +93 - : -- Profile Professional network and systems engineer with over ten years of experience designing and managing Network infrastructure, Network security, Server infrastructure and Help-Desk platforms. Resolved escalated issues and implemented solutions to complex business needs. Area of Expertise  Wintel / Windows Server Administration  Network Engineer  VSAT Installation, Configuration & Maintenance  ivanti ITSM administration  Service Desk & Backup Management  Solarwinds Administration Professional Certification     CCNA – Cisco Certified Network Associate MCSA – Microsoft Certified Solution Associate MCITP – Microsoft Certified IT Professional MCTS – Microsoft Certified Technology Specialist  Network Associate – From Dimension Data  Certified Network Professional – From Dimension Data  MCP – Microsoft Certified Professional Skills  System administration - Wintel administration, Windows Server 2003 through 2016.  Network administration - CCNA Switching & Routing, LAN/WAN, VLAN, TCP/IP, Firewall, Load balancing, Wireless Networking, Security, VSAT, Cisco, HP & Aruba networking, etc.  Performance Monitoring Tools - Solarwinds, WUG, AppNeta and Untangle  Virtualization - Hyper-V, VMware, Microsoft Azure Cloud platform  Backup & Disaster Recovery: Backup Exec, Commvault, NAS, etc.  Sound knowledge about Windows, MAC, Linux systems, Cloud Infrastructure, scripting and automation  Managing DHCP, AD, DNS, DFS, GPO, etc.  Good knowledge of SQL database servers – 2010 through 2016.  Help-Desk Tools: Ivanti ITSM, Cherwell and Manage Engine. Service Desk Management, RDP Support Academic Qualification & Professional Training        BSc in Networking Technology | Sikkim Manipal University Diploma in Industrial Electronics (JOC) | I.T.E.S Engineering & Vocational Exam Board – Mumbai Advanced Certified Hardware & Networking Professional | IIHT – Bangalore EEIOC | EMPERION Earth Station Installation & Operation Course | EMPERION Dubai Ivanti Service Manager Administration (Service Desk & Asset Management) Ivanti Service Manager Configuration (Service Desk & Asset Management) Pursuing training of Microsoft Azure Administrator – AZ-104 & Microsoft Azure Security Technology – AZ-500 Work Experience  March 2016 – Till Date | IT Service Delivery Team Leader / Senior IT Network Engineer | ANHAM FZCO | Afghanistan & Virginia - USA ➢ ➢ ➢ ➢ ➢ ➢ ➢ Managing the IT Service Desk Team and IT Help-Desk Tool (ivanti ITSM) As per business requirement, engineered a comprehensive deployment plan for implementing the ivanti IT Service Manager & Asset Management system, Untangle Firewall and AppNeta. Managed Microsoft Operating System- Wintel / Windows 2008, 2012 & 2016, Hyper-V and ESXi 5.x. Managing server hardware and exposure to hardware console- Dell iDRAC, HP iLO Configuration and troubleshooting of VLAN, VTP, STP & inter VLAN routing issues. Configure and Managing DHCP/DNS, Active Directory, File Server, App Server, Switches, VLAN, Routers, Firewall, Wireless Controller, Wireless Access Points, Load Balance, VoIP Phones, etc. Managing and maintaining IT Hardware & Software inventory using Lansweeper software. Installed, Configured and Managing VSAT Systems C & Ku Band: iDirect 3000/5000 & HUGHES VSAT modems. Interpreting the Windows OS Logs, Application Logs and Event viewer to find the root cause Installation and managing the windows applications as per business requirements Building, Managing and Administration of Windows Servers and Hyper-V etc. Monitoring Network and Server performance using monitoring tools: Solarwinds, AppNeta, Untangle and clear understanding of performance statistics. ➢ Upgrading data network equipment to the latest stable firmware releases ➢ Provisioning new VM, upgrading virtual hardware, snaps and clones. ➢ Handling Incidents, Requests, Change and Problem Managements per ITIL and NIST standards. ➢ Install, support, and maintain company's Internet access with a focus on network security in the forms of firewalls, access lists, policies and procedures. ➢ Responsible for maintaining & manage the VSAT systems and Local IT Infrastructure ➢ Implement, test, and maintain a high availability model utilizing redundant hardware and access circuits. ➢ Create and maintain accurate and up-to-date documentation of the network systems and provide training to other team members. ➢ Performing network configuration backups and building redundancy. ➢ Troubleshooting complex network and Infrastructure incidents / issues ➢ Log the call with vendor and follow-up until get the permanent solution for issue ➢ ➢ ➢ ➢ ➢  Apr 2015 – Feb 2016 | Infrastructure Analyst | John Crane (SMITH Group) | Bangalore-India ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ As per business requirement, engineered a comprehensive deployment plan for implementing the Solarwinds Orion Platform with multi location Polling Engine. Customized the Solarwinds and created numbers of reports & Dashboards as per business requirements. Managed Microsoft Operating System- Wintel / Windows 2003, 2008, 2012, Hyper-V and ESXi 5.x Managed server hardware and exposure to hardware console - HP iLO Commvault backup: based on business requirement, adding client machine to CV portal, assigning policy and backup schedule. Data / VM restore as per customer request and maintaining documents. Managed Windows updates using WSUS and packaging with SCCM. Applying windows patches to more than 200 servers on monthly schedule. Changing group memberships, creating user and group accounts, setting up new user’s accounts & profiles and dealing with password issue in AD based on Help-desk Tickets. Discovered more than 30 On Premise Server 2003 machines within the company network and migrated those servers to Microsoft AZURE cloud platform and On Promise VM Host as per business requirement. Speaking with customers via email and phone for initial requirement capture. Proactively monitor 4000+ network devices and servers to detect and resolve issues before services are impacted Implemented SNMP solution to monitor more than 100 network devices across the company network.  April 2012 – April 2014 | IT Support Specialist | DRS Technology | Camp DWR & LNK – Afghanistan (LOG CAP-IV) ➢ ➢ ➢ ➢ ➢ ➢ ➢ Registering the user’s devices in ARUBA clear pass portal (MDM) in order to get the secure Wi-Fi access. Providing Wi-Fi service to US troops, British troops and other NATO troops as per ARMY requirements. Managing VSAT Systems Ku-Band & C Band: iDirect 3000/5000, HUGHES and Novelsat VSAT modems. Changing group memberships, creating user and group accounts, setting up new user’s accounts & profiles and dealing with password issue in AD. Engineered and deployed 1200+ ARUBA wireless access points in multiple LOG CAP – IV LSA’s using Mesh Technology. Responsible for finding the faulty AP’s and re-provisioning them or fixing the issue. Monitoring all the deployed AP’s using ARUBA 3000 series controller.  July 2011 – April 2012 | IT Technician | 77 Construction | Bagram AIR Base – Afghanistan (LOG CAP-IV) ➢ ➢ ➢ ➢ Installed, Configured and Managed VSAT Systems C Band: iDirect 3000/5000 & HUGHES VSAT modems. Diagnosis of PC, Printer, VSAT equipment's, networking and Infrastructure issues. Install, support, and maintain company's Internet access with a focus on network security in the forms of firewalls, access lists, policies and procedures. Providing help-desk support and resolve problems to the end user’s satisfaction. ➢ ➢ Installation and managing the windows applications as per business requirements Provided end user support: Laptop/ Desktop, Printer Support, Outlook Configuration, File sharing, Network Printer Installation, MAC Support, etc.  May 2009 – July 2011 | System Administrator | Prime Projects International | Iraq & Afghanistan (LOG CAP-IV) ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Installed, Configured and Managing VSAT Systems (Ku-Band & C Band) in multi locations: iDirect 3000, Comtech NS2000, HUGHES VSAT modems. Installed and configured IP based CCTV’s, IP based security door access systems, VHF Radio & Repeater and Notifier Fire Alarm system. Diagnosis of PC, Printer, VSAT equipment's, networking and Infrastructure issues. Engineered and implemented small office LAN/WAN infrastructures for the branch offices. Providing the Remote support to the branch office users through RDP tools like: Team Viewer, GoToMyPC, Any Desk Configure and Managing DHCP/DNS, Active Directory, File Server, Switches, VLAN, Routers, Firewall, Wireless Access Points, VoIP Phones, etc. Configured Backup Software’s and maintained the backup Schedule: Daily, Weekly, Monthly and Yearly Provided end user support: Laptop/ Desktop, Printer Support, Outlook Configuration, File sharing, Network Printer Installation, MAC Support, etc. Installation and managing the windows applications as per business requirements Diagnosis of PC, Printer, VSAT equipment's, networking and Infrastructure issues. Create and maintain accurate and up-to-date documentation of the network systems and provide training to other team members.  June 2008 – March 2009 | Web Researcher / IT Technician | EXCELERATE India Pvt. Ltd. | Bangalore-India ➢ ➢ Collecting the Memory information about newly released Laptop, Desktop and Servers from Internet Uploading the collected memory details to the company portal Personal Details     Nationality DOB Language Knows VISA status - Indian - 14-Feb-1984 - English, Hindi, Kannada, Tulu, Malayalam & Tamil - Valid USA B1/B2 VISA Declaration I hereby declare that the above-mentioned information is true to the best of my knowledge. Yours Faithfully (Gopalakrishna Gowda)