Goodness Nwankwo

GOODNESS UGOCHINYERE NWANKWO Abuja - Nigeria - --https://www.linkedin.com/in/goodness-nwankwo PROFESSIONAL SUMMARY ​ Certified professional in Airline Ticketing/Reservation & Tourism with extensive experience as an admin/secretary in the travel and cargo industry. Adept at efficiently handling diverse responsibilities, including coordinating travel arrangements, managing administrative tasks, and ensuring seamless operations. Proven expertise in providing excellent customer service and maintaining organized systems for documentation and communication. Eager to contribute a strong skill set and comprehensive industry knowledge to a dynamic team in the travel and cargo sector. SKILLS ​ ●​Administration: Virtual Office Management, Scheduling, Email Management, Data Entry ●​Technical: Microsoft Office Suite, Google Workspace, Zoom, Trello, Salesforce ●​Communication: Excellent Written and Verbal Communication, Active Listening, Conflict Resolution, Phone and Email Etiquette ●​Digital: Social Media Management, Content Creation, Graphic Design ●​Soft Skills: Time Management, Expert Attention to Detail and Accuracy, Adaptability, Emotional Intelligence WORK HISTORY ​ 07/2023 to 10/2024 Virtual Assistant Digital Witch Support Community ●​ Manage calendars, schedules, and appointments. ●​ Maintain organized digital and physical files. ●​ Develop and implement administrative processes. ●​ Prepare and distribute meeting materials and minutes. ●​ Respond to emails, phone calls and messages. ●​ Create engaging content. ●​ Manage social media accounts and schedules. 11/2018 to 10/2022 Secretary/Admin Officer Sokodeke Global Travels And Cargo Marine Services ●​Developed comprehensive travel itineraries, considering optimal routes, layovers, and accommodation preferences to ensure a smooth and comfortable travel experience. ●​Anticipated and addressed potential travel-related issues promptly, such as flight delays or cancellations, ensuring minimal disruption to executives' schedules. ●​Effectively managed executives' calendars, scheduled meetings with clients and internal teams, and coordinated agendas to maximize productivity. ●​Served as a central point of contact, facilitating seamless communication within the organization and between executives, departments, and external stakeholders. ●​Maintained meticulous records of cargo documentation, ensuring completeness and compliance with international shipping regulations. ●​Collaborated with logistics teams to monitor and provided real-time updates on cargo shipments, enhancing transparency for both internal stakeholders and clients. ●​Responded promptly to client inquiries, provided information on cargo status, addressed concerns, and maintained a high level of customer satisfaction. ●​Actively sought client feedback on cargo services, incorporating insights to improve operational processes and enhance overall customer experience. EDUCATION ​ 2024 Cyber Security and Ethical Hacking Artificial Intelligence Technologies - Wuse II, Abuja 2023 Networking National Institute of Information Technology (NIIT) - Surulere, Lagos 2022 Bachelor of Arts: Advanced Airline Ticketing/Reservation & Tourism Universal School of Aviation - Cele-Egbe, Lagos State LANGUAGES ​ Igbo: Native language English Hausa