Gonzalo Sotelo Gross

Personal Information Name and Surname: Gonzalo Antonio Sotelo Gross Address: Iglesia Divino Niño 1/2 C al N Jinotepe, Carazo Date of Birth: August 21, 2001 Phone number: - E-mail: - Linkedin: Gonzalo Sotelo Gross Skype: live:.cid.788b20cba739b7eb Outstanding self-motivated individual with 1 year as a Customer Service Representative, also 10 months as a Profile Technical Support Advocate, as well as Collections Agent for 1 year and a half, and last but not least 2 years and 7 months as Appointment Setter in sales field. Education January 2014 - November 2018 Colegio San Jose Bachelor 2014 - 2018 Keiser University Latin American Campus English As A Foreign Language July 2019 - September 2019 English For Call Centers Advanced Experience 01/2018 - 07/2019 Consercoms Collections Agent Collecting money for a national company in the retail and loans industry. Handling outbound, inbound calls, texts interactions and updating info into Excel. Development of negotiation, persuasive and critical thinking skills. 09/2019 - 09/2020 Sitel Nicaragua S.A Customer Service Representative Supporting customers with worldwide money transfers for MoneyGram Preventing fraudulent activity to avoid money loss. Troubleshooting website issues with customers over the phone. 10/2020 - 08/2021 Concentrix Nicaragua Technical Support Advocate Remotely providing technical support to customers in regards of software and hardware technology issues based on Microsoft products through multiple communication channels. Managing accounts and billing information. Soft selling through inbound interactions. 10/2021 - 03/2022 Alliance Health Appointment Setter / Upselling Setting appointments and billing through voice interactions in relation to medical tests. Upselling product with a variety of tests options. Supporting multiple inquiries about the product. Building strong and long-term relationships. 06.2022 - 09.2023 Dunhill Auto Group Senior Internet Sales Representative Setting appointments through calls, texts, and emails for customers looking to purchase or trade in a vehicle. As a Team Leader, I was providing support to my assigned team, training new hires on how to use CRM and how to handle customers. Creating and implementing new processes and techniques to get more customers in the showroom. 09.2023 - 05.2024 BDC Angels Business Development Representative Working in the automotive industry by setting appointments through cold calling and hot prospects too. Developing sales and service departments by convincing old and new leads to buy or service their cars. Skills Personality  Good communication - written and oral skills  Communicative  Results and detail-oriented person with splendid time  Punctuality management  Creativity  Excellent conceptual and analytical skills  Organized  Effective interpersonal skills  Easy going  Team player, proactive and open minded  Extroverted  Enthusiastic, persistent with outstanding critical  Collaborative thinking.  Empathetic Languages Software skills English - Advanced Office 365 Spanish - Native Zendesk          Salesforce  Slacks  RingCentral  Nice inContact                HubSpot             Volie Vonage VinSolutions eLeads Zoom XTime                            Hobby Gonzalo Antonio Sotelo Gross Resume