Gonzalo Nicolas Moreira Valdez
· www.linkedin.com/in/gonzalo-moreira-bb ·
Data Science student at the University of Buenos Aires, currently working as a Level 2 Technical Support Specialist.
Technology-oriented profile, curious, and with proven ability to work both in teams and under pressure. I have performed
database maintenance and manipulation, implemented systems, provided support to external users, and established
integration flows with external platforms at Ayres IT.
PROFESSIONAL EXPERIENCE
Ayres IT
Level 2 Technical Support
Villa Devoto, Argentina
January 2025 - Present
● Diagnosed and resolved technical errors in proprietary applications and services integrated with
external platforms, collaborating with integration teams from PedidosYa, Rappi, and others.
● Built complex MySQL queries and restored systems under pressure to ensure full operational
functionality for external users.
● Managed backup media through replication processes and cloud usage.
● Provided external user support, performing functional tests, bug detection, and verification of
integration flows, achieving an NPS above 95%.
● Implemented systems in more than 80 locations and conducted follow-up for high-demand clients
such as Guerrin, Kentucky, Panera Rosa, and Cucina Paradiso, among others.
● Collaborated with commercial and development teams using agile methodologies through Trello and
ClickUp.
EDUCATION
University of Buenos Aires
Bachelor’s Degree in Data Science – In progress
Ciudad Universitaria,
Argentina
April 2022 - Present
SKILLS
● Advanced English (FCE certificate, C1 level).
● Intermediate proficiency in Python and data analysis libraries, including NumPy, scikit-learn, seaborn,
matplotlib, and others such as TensorFlow and Keras.
● Proficient in MySQL, with parameterization focused on the InnoDB engine. Experienced in schema
maintenance and comparison, replication, user management for external reporting, querying, and database
optimization.
● Intermediate proficiency in HTML, CSS, Java, and Spring Boot for web development.
● Power BI for dashboard and report creation.
● Proficient with Microsoft Office, especially Excel for regression models, pivot tables, and data cleaning.
● Experience with Windows and Linux; scripting, installation of various packages, optimization, and
maintenance in both operating systems.
