Professional
Profile
Name and Surname:
ID Number
Gontse Nkonoane-
PROFILE
Profile
Willingness to learn and grow along with the organization, and deliver to the best of my abilities.
An intelligent, realistic, hardworking and enthusiastic team player.
Independent thinking, Disciplined to honor commitments, Willingness to admit mistakes and a
quest for learning and growing.
Meticulous, efficient and detail orientated individual.
Ability to work well supervised and unsupervised.
OBJECTIVE
Objective
To obtain a challenging position in any industry that utilizes my professional experiences in
Administrative / Data Capturing / Helpdesk / Information Technology roles.
EXPERIENCE
Skills
TYPING SPEED 45 WPM
DATABASE
DREAMWEAVER
MS OFFICE SUITE
COMPTIA A+
ADOBE PHOTOSHOP
MS OUTLOOK
MS WINDOWS 95, 98, 2000, XP, 2003 SERVER, VISTA, WINDOWS 7, WINDOWS 8, WINDOWS 10
QUOTING / INVOICING
TROUBLESHOOTING HARDWARE/SOFTWARE
CALL LOGGING
1
763 Ovenbush Street | No. 6 Melrose Place | Pretoria
Cell:-
Email:-
FUNCTIONAL EXPERIENCE
Functional Experience
I have excellent verbal, written, communication and presentation skills.
Possesses ability to interview, listen to others and ability to explain ideas clearly.
Assist in creative approach to problem-solving.
Team player with a strong work ethic, committed to hard work, excellent analytical and problem
solving skills.
Effectively use of both my knowledge and skills for the achievements of organizational and
personal goals.
Good logical and analytical skills and aptitude to work with others.
Proactive, positive approach. Able to grasp/learn concepts and procedures quickly.
Ability to lead the work of others by monitoring, reviewing, training co-workers and delegating
work.
EDUCATION
Institution
Boston City Campus & Business
College
Boston City Campus & Business
College
Boston City Campus & Business
College
Unitas Secondary
Qualifications
Certificate – Information
Technology
Certificate – Computer
Technician
CompTIA A+
High School
Year Completed
March 2013 – March 2016
March 2016 – July 2016
July 2016 – December 2016
January 1997 – December 2001
SKILLS
Skills
Technical
Operating Systems
: MS – DOS, Windows 95, 98, 2000, XP, 2003 Server, VISTA, Windows7,
Windows8, Windows10
Databases
: Ms-Access
Keyboarding
: Typing Speed 45 WPM
Functional
•
•
•
Excellent Data Capturing, Administrative skills
Helpdesk support for existing systems and applications.
Maintain applications standards documentations, and create additional papers.
2
763 Ovenbush Street | No. 6 Melrose Place | Pretoria
Cell:-
Email:-
EMPLOYMENT HISTORY
Company
Boston City Campus & Business College
Employment Duration
June 2015 – Current
Position
Stand in IT Facilitator / Student Advisor
Roles and Responsibilities: Student Advisor
This role includes Managing a team of +70 students (Degrees/ Diplomas/Certificates) helping
students to successfully complete their studies, provide training and support. Assist students by
driving them into the right direction regarding their assignments and overall studies. Assist with
examination invigilation and marking of examination papers and or courier to the Head Office. Keep
track of student results and progress. Requesting certificates (by validating percentages obtained)
for graduates upon completion.
Roles and Responsibilities: Stand in IT Facilitator
This role includes Campus Server monitoring and Internet. Setting up Desktops. Troubleshooting
and Repair Computers and Equipment. Configuring and support to PC’s, Scanning and Printing.
Basic printer functions as well as fault reporting to Third Party. Documenting findings and
implement solutions. Confirm and verify correct setup of all machines. Install and implement new
systems on Windows XP/Vista/7/8.1. Basic day to day Hardware and Software.
Company
Datacentrix
Employment Duration
January 2009 – January 2013
Position
Service Desk Coordinator
Roles and Responsibilities:
This role includes Call management (Call / Client details are accurate). Ensuring SLA’s are met.
Updating clients on the status of active calls. Accept requests for assistance or problem reports
from users. Directly respond to the request or problem if within own areas of expertise. Problem
solving – Escalations, Warranty checks, Quoting customers, Drawing of reports. Ensuring all
calls/escalations are being followed up to the point of final closure of the call. Respond to and log
all inquiries received from clients via telephone, email, or web site. Liaise with Clients
and Management. Reporting status updates to the relevant team leaders. Identifying problems and
bringing them to the supervisor's attention. Work with other employees at all levels and from other
departments.
Company
Sykes Enterprises (Yahoo! and Hewlett Packard Accounts)
Employment Duration
May 2005 – December 2008
Position
Email Support Agent / Escalations Agent
Roles and Responsibilities: Yahoo! Email Support Agent
This role includes daily monitoring of Yahoo! email spam reports. Activations and deactivations of
email accounts after evaluation of email headers received upon reporting of the spam. Resetting of
email account passwords as requested by email users. Basic day to day email support.
Roles and Responsibilities: HP Escalations Agent
This role includes HP Product escalations. Generating Quotes and Invoices. Data Capturing.
Warranty Check. Attending to customer complaints. Obtain necessary information from users to
adequately describe the request or problem reported. Liaising with all HP Third Party for
consumable products. Call taking (Inbound/Outbound). Liaising with users to ensure that open
tickets have been satisfactorily handled. Provide daily communication to clients on outstanding
ticket status. Troubleshooting with customers
3
763 Ovenbush Street | No. 6 Melrose Place | Pretoria
Cell:-
Email:-
Company
Dimension Data
Employment Duration
November 2004 – February 2005
Position
Call Centre Agent – America Online (AOL Messenger)
Roles and Responsibilities:
This role includes Call taking and Call logging. Assisting Clients with email account billing queries
for their Internet Services. Responsible for cancelling email accounts on a monthly basis when
payment is not received and reactivating of accounts once payment is reflecting on the system.
Client Services and issuing and denying credits on client’s email accounts (based on usage).
Updating email Passwords (online) upon request. Changing of method of payments on the system
for billing purposes. Day to day administrative roles.
Company
Contact
Position
Contact
REFERENCES
Boston City Campus & Business College
Mary Sina
Accounts Department-
Company
Contact
Position
Contact
Datacentrix
Carlos Couto
Manager-
Company
Contact
Position
Contact
Sykes Enterprises (Yahoo! and Hewlett Packard Accounts)
Moeketsi Molefe
Manager-
Company
Contact
Position
Contact
Dimension Data
Ruby Nkopo
Manager-
4
763 Ovenbush Street | No. 6 Melrose Place | Pretoria
Cell:-
Email:-
