Gontse Nkonoane

Professional Profile Name and Surname: ID Number Gontse Nkonoane- PROFILE Profile  Willingness to learn and grow along with the organization, and deliver to the best of my abilities.  An intelligent, realistic, hardworking and enthusiastic team player.  Independent thinking, Disciplined to honor commitments, Willingness to admit mistakes and a quest for learning and growing.  Meticulous, efficient and detail orientated individual.  Ability to work well supervised and unsupervised. OBJECTIVE Objective To obtain a challenging position in any industry that utilizes my professional experiences in Administrative / Data Capturing / Helpdesk / Information Technology roles. EXPERIENCE Skills TYPING SPEED 45 WPM DATABASE DREAMWEAVER MS OFFICE SUITE COMPTIA A+ ADOBE PHOTOSHOP MS OUTLOOK MS WINDOWS 95, 98, 2000, XP, 2003 SERVER, VISTA, WINDOWS 7, WINDOWS 8, WINDOWS 10 QUOTING / INVOICING TROUBLESHOOTING HARDWARE/SOFTWARE CALL LOGGING 1 763 Ovenbush Street | No. 6 Melrose Place | Pretoria Cell:- Email:- FUNCTIONAL EXPERIENCE Functional Experience  I have excellent verbal, written, communication and presentation skills.  Possesses ability to interview, listen to others and ability to explain ideas clearly.  Assist in creative approach to problem-solving.  Team player with a strong work ethic, committed to hard work, excellent analytical and problem solving skills.  Effectively use of both my knowledge and skills for the achievements of organizational and personal goals.  Good logical and analytical skills and aptitude to work with others.  Proactive, positive approach. Able to grasp/learn concepts and procedures quickly.  Ability to lead the work of others by monitoring, reviewing, training co-workers and delegating work. EDUCATION Institution Boston City Campus & Business College Boston City Campus & Business College Boston City Campus & Business College Unitas Secondary Qualifications Certificate – Information Technology Certificate – Computer Technician CompTIA A+ High School Year Completed March 2013 – March 2016 March 2016 – July 2016 July 2016 – December 2016 January 1997 – December 2001 SKILLS Skills Technical Operating Systems : MS – DOS, Windows 95, 98, 2000, XP, 2003 Server, VISTA, Windows7, Windows8, Windows10 Databases : Ms-Access Keyboarding : Typing Speed 45 WPM Functional • • • Excellent Data Capturing, Administrative skills Helpdesk support for existing systems and applications. Maintain applications standards documentations, and create additional papers. 2 763 Ovenbush Street | No. 6 Melrose Place | Pretoria Cell:- Email:- EMPLOYMENT HISTORY Company Boston City Campus & Business College Employment Duration June 2015 – Current Position Stand in IT Facilitator / Student Advisor Roles and Responsibilities: Student Advisor This role includes Managing a team of +70 students (Degrees/ Diplomas/Certificates) helping students to successfully complete their studies, provide training and support. Assist students by driving them into the right direction regarding their assignments and overall studies. Assist with examination invigilation and marking of examination papers and or courier to the Head Office. Keep track of student results and progress. Requesting certificates (by validating percentages obtained) for graduates upon completion. Roles and Responsibilities: Stand in IT Facilitator This role includes Campus Server monitoring and Internet. Setting up Desktops. Troubleshooting and Repair Computers and Equipment. Configuring and support to PC’s, Scanning and Printing. Basic printer functions as well as fault reporting to Third Party. Documenting findings and implement solutions. Confirm and verify correct setup of all machines. Install and implement new systems on Windows XP/Vista/7/8.1. Basic day to day Hardware and Software. Company Datacentrix Employment Duration January 2009 – January 2013 Position Service Desk Coordinator Roles and Responsibilities: This role includes Call management (Call / Client details are accurate). Ensuring SLA’s are met. Updating clients on the status of active calls. Accept requests for assistance or problem reports from users. Directly respond to the request or problem if within own areas of expertise. Problem solving – Escalations, Warranty checks, Quoting customers, Drawing of reports. Ensuring all calls/escalations are being followed up to the point of final closure of the call. Respond to and log all inquiries received from clients via telephone, email, or web site. Liaise with Clients and Management. Reporting status updates to the relevant team leaders. Identifying problems and bringing them to the supervisor's attention. Work with other employees at all levels and from other departments. Company Sykes Enterprises (Yahoo! and Hewlett Packard Accounts) Employment Duration May 2005 – December 2008 Position Email Support Agent / Escalations Agent Roles and Responsibilities: Yahoo! Email Support Agent This role includes daily monitoring of Yahoo! email spam reports. Activations and deactivations of email accounts after evaluation of email headers received upon reporting of the spam. Resetting of email account passwords as requested by email users. Basic day to day email support. Roles and Responsibilities: HP Escalations Agent This role includes HP Product escalations. Generating Quotes and Invoices. Data Capturing. Warranty Check. Attending to customer complaints. Obtain necessary information from users to adequately describe the request or problem reported. Liaising with all HP Third Party for consumable products. Call taking (Inbound/Outbound). Liaising with users to ensure that open tickets have been satisfactorily handled. Provide daily communication to clients on outstanding ticket status. Troubleshooting with customers 3 763 Ovenbush Street | No. 6 Melrose Place | Pretoria Cell:- Email:- Company Dimension Data Employment Duration November 2004 – February 2005 Position Call Centre Agent – America Online (AOL Messenger) Roles and Responsibilities: This role includes Call taking and Call logging. Assisting Clients with email account billing queries for their Internet Services. Responsible for cancelling email accounts on a monthly basis when payment is not received and reactivating of accounts once payment is reflecting on the system. Client Services and issuing and denying credits on client’s email accounts (based on usage). Updating email Passwords (online) upon request. Changing of method of payments on the system for billing purposes. Day to day administrative roles. Company Contact Position Contact REFERENCES Boston City Campus & Business College Mary Sina Accounts Department- Company Contact Position Contact Datacentrix Carlos Couto Manager- Company Contact Position Contact Sykes Enterprises (Yahoo! and Hewlett Packard Accounts) Moeketsi Molefe Manager- Company Contact Position Contact Dimension Data Ruby Nkopo Manager- 4 763 Ovenbush Street | No. 6 Melrose Place | Pretoria Cell:- Email:-