Gómez Paola

Paola Gomez Venezuela •-• - Education Arturo Michelena University. Carabobo, Venezuela Modern Languages August/2025 C.E Sadie de Walmsley. Carabobo, Venezuela High School Diploma June/2020 Experience Fabu & Co Virtual Assistant/ Content Manager/ Customer Service − − Wisconsin, United States 2024 - 2025 Supported payroll administration by verifying employee hours and calculating overtime, contributing to a 20% reduction in payroll discrepancies. Facilitated communication by translating messages and meetings between business owners, enhancing clarity and understanding. − Successfully increased a 15% the number of appointments through an elaboration of social media strategy for Instagram − Managed phone communications efficiently, ensuring timely responses and customer satisfaction The Staffing team Agency/ Loman and Muina Virtual Assistant/ Customer Service − − − Miami, United States. September, 2022 - 2024 Successfully scheduled appointments with a 95% efficiency rate, ensuring optimal time management. Conducting data entry that improved overall data accuracy by 30% I reduced patient wait times by 35% through efficient scheduling and remarkable customer support. TRS Corporation Bilingual Cold caller/ Customer Service − − − Miami, United States. 2022 - September, 2022 Implemented effective sales strategies to boost lead generation, resulting in an increase of 10%. Offered excellent customer service and stood out for the best quality in my calls. I actively participated in training sessions and team meetings to continually improve my skills. Skills and interests. Technical: Google tools, Notion, ClickUp, Slack, Appointment setting, Canva, Chat GPT, Grammarly, Vagaro and video editing Soft Skills: Organized, Conflict resolution, Adaptability, Teamwork, Communication, Autonomy, Independence and Time management Languages: Spanish, English C1 and Italian A2. Interests: Languages, books, translation and Administrative Assistance.