Gómez Paola

Paola Gomez Administrative Virtual Assistant Venezuela •- Education Arturo Michelena University. Carabobo, Venezuela Modern Languages August/2025 C.E Sadie de Walmsley. Carabobo, Venezuela High School Diploma Fabu & Co Bilingual Administrative Assistant/ Customer Service − − June/2020 Experience Wisconsin, United States (Remote) 2024 - 2025 Supported payroll administration by verifying employee hours weekly and calculating overtime, contributing to a 20% reduction in payroll discrepancies. Facilitated communication by translating (Spanish-English) messages and meetings between business owners, ensuring accurate understanding and smoother decision-making. − − Boosted appointment bookings by 15% in 3 months by creating and executing an Instagram calendar and content strategy. Managed 50+ weekly phone communications with high professionalism, maintaining a 95% same-day response rate and high customer satisfaction. Loman and Muina Bilingual Medical Virtual Assistant − − − Miami, United States (Remote) 2023 - 2024 Managed scheduling/rescheduling with 95% efficiency, cutting patient wait times by 35%. Improved data accuracy by 30% by meticulously updating, organizing, and digitizing patient files, exam results, and medical history within the system Managed patient support via call, email, and text, resolving 90% of inquiries. The Staffing team Agency Bilingual Virtual Assistant/ Customer Service/ Appointment Setting − − − Miami, United States (Remote) September, 2022 - 2024 I performed appointment setting for different clients to reach a 60% attendance in healthcare events Conducted outreach campaigns to identify new leads and engage potential customers, gathering 12 leads per month. Provided administrative support to the staffing team, including accurate data entry and structured email management, resulting in a 50% increase in workflow organization. Skills and interests. Technical: Google tools, Notion, ClickUp, Slack, Canva, Zoom, Calendly, Chat GPT, Grammarly, Vagaro, Eclinical Works, Trello, Microsoft Team and Translation. Soft Skills: Organized, Conflict resolution, Adaptability, Teamwork, Communication, Autonomy, Independence and Time management Languages: Spanish, English C1 and Italian A2. Interests: Languages, Administrative Assistance, AI-powered automation, Project Management and Human Resources.