Golda Mier Icot

GOLDA MIER ICOT VIRTUAL ASSISTANT PROFILE A Virtual Assistant with 4 years experience in various tasks with customer service expertise. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities. CONTACT--Bagabag Nueva Vizcaya EDUCATION- NUEVA VIZCAYA STATE UNIVERSITY Bachelor in Science in Computer Technology- BONTOC NATIONAL HIGH SCHOOL WORK EXPERIENCE Bruntwork Virtual Assistant (Reimbursement) Handle outbound calls to follow up outstanding bills. Handling claims processing or submitting accurate claims to insurance companies or correct payer. Verifying patient eligibility and benefits to ensure accurate billing. Reviewing medical records and ensuring proper coding and billing practices. Applying payments to patient accounts and reconciling accounts. Investigating and resolving claim denials or discrepancies with insurance providers. Tracking the status of claims and following up on unpaid claims. Creating appeals to denied claims and submitting it insurance. ASC Strategic Revenue Solution Medical Billing Assistant Customer Service Skills Public Relations Teamwork Time Management Leadership Effective Communication Compassionate Problem Solving Attention to detail Sales Skills 2021 - 2022 Generating reports on billing and collection performance. Reviewing patient bills and medical records for accuracy and completeness. Preparing and submitting claims to insurance companies and other payers. Participating in the training of new staff on billing procedures. Analyzing billing data and identifying trends. Maintaining strict confidentiality of patient information. Staying up-to-date on changes in healthcare regulations and coding updates. Quantified Media E-commerce Customer Service Representative SKILLS 2022 - 2024 2020 - 2021 Assist customers with placing orders, tracking shipments, and processing returns. Respond to customer inquiries via phone and email, addressing any questions or complaints promptly and professionally Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Processed and issued product orders and service upgrades for customers. Hinduja Global Solutions Customer Service Representative 2016 - 2019 Addressed customer service enquires quickly and accurately. Answering patient inquiries about healthcare services, insurance, and billing. Resolving patient complaints and issues, escalating complex problems when necessary. Maintaining a high level of professionalism and empathy when interacting with patients. Providing information about healthcare policies, procedures, and available resources. Philippine OPPO Mobile Phone Sales Associate 2015 - 2016 Hitting the daily and monthly quota. Making a positive first impression by welcoming customers and engaging them in a friendly manner. Convert customer to buy Oppo Phone than other brands. Have the strong knowledge about Oppo Mobile Phone to make good impressions to the customer.