Golda May Ferrer

GOLDA MAY FERRER Healthcare Virtual Assistant | Claims Denial & Medical Billing Specialist 📍 Metro Manila, Philippines 📧-| 📱 - PROFESSIONAL SUMMARY Detail-oriented Healthcare Virtual Assistant with solid experience in claims denial management and medical billing. Skilled in insurance verification, claims processing, denial resolution, and appeals handling. Adept at supporting healthcare providers in optimizing revenue cycle performance and minimizing claim rejections. Known for accuracy, efficiency, and the ability to work independently while maintaining strict confidentiality of patient information. CORE SKILLS • Claims Denial Management & Appeals • Revenue Cycle Management (RCM) • Claims Submission & Payment Posting • Data Entry & Administrative Support • HIPAA Compliance & Confidentiality • Strong Attention to Detail • Excellent Communication Skills PROFESSIONAL EXPERIENCE Claims Denial & Enrollment Specialist Access Healthcare Services — Philippines February 2019 – March 2026 • Analyze and resolve denied claims by identifying root causes and initiating corrective actions • Process insurance verification and eligibility checks to ensure accurate billing • Submit claims and monitor status to ensure timely reimbursements • Prepare and file appeals for denied or underpaid claims • Maintain accurate patient records and billing data in EMR systems • Coordinate with insurance providers to resolve discrepancies and claim issues EDUCATION Bachelor’s Degree in Marketing Management (Ongoing – Online Class) Polytechnic University of the Philippines – Open University Expected Graduation: 2027 TECHNICAL SKILLS • MS Office (Excel, Word, PowerPoint) • Google Workspace (Docs, Sheets, Drive) KEY STRENGTHS • Highly organized and detail-oriented • Fast learner with strong adaptability • Able to work independently and meet deadlines • Committed to accuracy and continuous improvement PROFESSIONAL GOAL To be recognized as a reliable Healthcare Virtual Assistant who consistently delivers accurate billing support, reduces claim denials, and contributes to the financial efficiency of healthcare providers.