Gokul Pradhan

GOKUL PRADHAN F R E E L A N C E R PROFILE--Bhanugram, Nepania Busty, Dist Darjeeling, West Bengal, India A hardworking and energetic individual with 4+ years of experience in different domain like sales, customer service, telemarketing, appointment setting and lead generation resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. SKILLS Problem Solving Team Work Patience Computer Literacy Good Communication Skill CAREER OBJECTIVE . To attain the peak of success with my hard work and potential in shortest possible time. To yield better work prospective to the organization, and a competitive working environment to my subordinates with full encouragement and whole-hearted participation. Multitasking Active Listening Customer Service EDUCATION EXPERIENCE HIGHER SECONDARY National Institution of Open Schooling (N.I.O.S) 2003 - 2006 CUSTOMER CARE EXECUTIVE Exploretech Pvt. Ltd- UNDERGRAUDATE Managing incoming calls and customer service inquiries, IGNOU generating sales leads that develop into new customers, and 2010 identifying and assessing customer needs to achieve satisfaction. LANGUAGE SALES REPRESENTATIVE TCL LLP English 2016 - 2017 Hindi Manipuri Nepali Bengali Generating leads and meeting or exceeding sales goals. Helping determine pricing and preparing and submitting sales. Maintaining customer records and answering their question about credit terms, products, prices, and availability. Preparing weekly and monthly reports. PERSONAL INFO. SR.SALES ASSOCIATE ExcelPro Pvt. Ltd- Date of birth :- Driven business by identifying and selling prospects and Nationality : Indian maintaining relationships with clients by providing support, Status : Single information, and guidance; researching and recommending new opportunities; and recommending profit and service improvements. HOBBIES VIRTUAL ASSISTANT (FREELANCER) Freelancer.com Listening to music 2020 - 2021 Playing Ukelele Cooking Identifying potential clients, reaching them on the phone, and scheduling an appointment for a sales representative for a followup visit, either in person or via telephone. Ensure each prospective client and potential customer has a positive experience with our company. Take the initiative to learn about the company and grow within the role. Prioritize which appointments are more important over others to maximize revenue. Handle outbound and inbound calls and convert 50% or more to appointments. Develop and distribute reports of each day’s appointments by using Google Office suite to manage various aspects of the job. Properly explain the products and services to prospective customers when making appointments and complete required call sheets at the end of each day.