Gokul Krishna N R

Mr. Gokul Krishna N R Data Entry Specialist Ph: - Email ID :- Location: Bengaluru, India Highly organized and detail-oriented professional with 4 years of experience in Data Entry and Customer Service. Proven ability to accurately input, manage, and process data while delivering exceptional customer support. Skilled in maintaining data integrity, resolving customer inquiries, and streamlining workflows to improve efficiency. Adept at managing multiple tasks in fast-paced environments, ensuring timely completion of assignments, and providing excellent customer service that fosters strong client relationships. Looking to leverage my skills in data management and customer interaction in a dynamic role. EXPERIENCE Senior Knowledge Specialist | Mphasis | Bengaluru | { Aug 2023 - Aug 2024 } • .Accurately entered, updated, and maintained large volumes of customer and business data, ensuring high levels of accuracy and data integrity. • Provided prompt and professional customer service by resolving inquiries and issues via phone, email, and in-person interactions, maintaining a 95% customer satisfaction rate. • Streamlined data entry processes by implementing best practices and improving system efficiency, reducing input time by 20%. • Collaborated with cross-functional teams to troubleshoot data discrepancies and provide customers with timely and accurate information. • Managed multiple customer accounts while meeting daily data entry quotas and ensuring the timely resolution of customer complaints or concerns Senior Representative | Concentrix | Bengaluru| • { Jan 2022 - Jun 2023 } Ensured 99% data accuracy by consistently auditing and verifying entries in CRM systems, reducing errors and improving data reliability for company-wide use. • Delivered exceptional customer service by efficiently resolving complex inquiries, leading to a 30% increase in customer retention and repeat business. • Utilized advanced Excel functions and database tools to streamline data processing, improving team productivity by 25% and reducing turnaround times. • Trained and mentored junior staff on both data entry protocols and customer service best practices, enhancing overall team performance and service delivery. • Handled high volumes of data and customer interactions in fast-paced environments, consistently meeting strict deadlines while maintaining superior quality standards Customer Relationship Officer | Bandhan Bank | Trivandrum, Kerala { July 2020 - Dec 2021 } • Maintained accurate records of onboarding documents to ensure compliance with customer laws and regulations • Create and manage a comprehensive database of new customers, contributing to the branch’s overall operational efficiency • Cultivate and maintain strong relationships with existing and new clients, fostering trust and loyalty to enhance customer satisfaction • Developed and implemented customer service policies and procedures to ensure high quality customer experience • Delivered personalized customer service relating to questions and promptly received basic problems on customer account EDUCATION 1. MBA (Finance & Operations) – Cochin University of Science & Technology – 2018 To 2020 2. B.com (Finance) – Calicut University – 2015 To 2018 SKILLS Data Entry & Accuracy Multitasking & Time Management Microsoft Word & Excel Communication Skills Attention To Detail Data Privacy & Confidentiality Root Cause Analysis Typing Speed REFERENCES Sunitha D – Mphasis Team Lead - Manager Ph: - | Email:- Vinod Uthappa – Concentrix Team Lead - Manager Ph: -| Email:-