Goga Drobnjak

Gorica Drobnjak __________________________________________________________________ e-mail:-Mobile: +381 - __________________________________________________________________ WORKING EXPERIENCE Okt 2017Now Consulting and economical-financial expertise ( providing consultations in area of insurance job; in medium-sized manufacturing companies who have also part of business in area of exportimport jobs…) April 2017 - Going abroad ( UK ) Nov 2012Feb 2017 Executive Director and Chairman of the Excecutiv Board ( Sept 2016 – Feb 2017 ), SAVA Life Insurance, Belgrade Responsibility and authority to the position of the Executive Director and Chairman of the Excecutiv Board:  Leading and successful process implementation according to the new Law of Insurance  Managing and supervising the work of Sales, Assurance techniques and Staff Administration departments (direct managing the sectors due to the small organizational structure in the period of three years)  Planning, directing and coordinating all activities to ensure that goals are achieved in accordance with the budget (each year, all business indicators had a positive trend )  Achieving the growth in life premiums in accordance with market level and keeping costs all the time at an optimum level (with the team of about only 50 sales person)  Reporting to the Board in accordance with legal procedures and the needs of the group  Established the Call Center  Managing the whole company with the team of about 100 employees June 2011Nov 2012 Advisor Chairman of the Board, SAVA Life Insurance, Belgrade Responsibility and authority to the position of Advisor Chairman:  Organizing activites and communication with all organizational units  Development of procedures and regulations  Participating and monitoring the process of strategic planning  Managing and supervising the work of Sales, Assurance techniques and Staff Administration department  Proposing measures to improve the company's business  Reporting to the Managment and Supervisory Board in accordance  Dec 2010 June 2011 with the laws of our country and the needs of the group Sava RE Partcipating in diferent projects of Sava RE Assistant CSO and CEO, UNIQA Insurance, Belgrade On the position of Assistant CSO and CEO:  Compiled and developed relevant projects for the expanding of crosschannel selling - planning, improving sales activities and results, developing relationships with clients…  Participated in the project of CRM, Direct marketing…  Established the project of Business club for UNIQA clients  Participated in the project of collection process  Set up various kinds of trainings for employees Sept 2008Dec 2010 Deputy Director of Direct Sales , UNIQA Insurance, Belgrade In 2009 the Direct Sales channel, significant results of 90% of the annual plan were achieved and supervised by the director and myself. My work on the position consisted of the following tasks:  Managing and supervising staff of 5 permanent employeesmanagers, and more than 170 sales agents  Maintaining high level of sales efficiency  Producing various analysis and reports concerning results achieved in the Sales Department June 2003Sept 2008 Head of Sales department for the territory of Serbia –Yellow and White pages, Telekom Srbija ad, Belgrade         In the first year, led a team of 30 agents for the territory of Belgrade and its surroundings After that period, managing and supervising the work of Sales for the all territory of Serbia and also managing Finance and Administration department ( staff of 30 permanent employees and 70 sales agents ) Organizing sale of advertisement spaces in the Yellow and White pages Managing selection of the sales candidates and training new sales agents Managing and supervising Sales managers, their work, results and the teamwork Producing and managing the implementation of the initial procedures in the Sales, Finance and Administration department Contributing to the Finance department successful reorganization that had an objective to improve transparency of the workflow Under my supervision the Sales department achieved significant financial results in the regional campaign that resulted in three regional issues of the Yellow and White pages. My work here consisted of the following tasks: o Creating the first sales presentation for the training of the sales agents o Implementing the new ways of reporting on weekly results o Maintaining a high level of sales efficiency o VIP Customer relationship management o o Jan 1991May 2003 Producing various analyses and reports concerning the results achieved by the Sales department Working on a project to improve existing business Senior foreign trade officer, Centrotextil ad, Belgrade  Planning and creating purchase orders for necessary raw materials in cooperation with the plants’ representatives  Analyzing the market and searching for new opportunities to expand business  Customer management in the country and abroad  Contacting state institutions to provide the necessary licenses ________________________________________________________________ PERSONAL DATA/EDUCATION Education: University of Belgrade, Faculty of Economics BSc in Economics FURTHER EDUCATION AND TRAINING Completed the following courses:  Financial Analysis and Controlling organized by Sava RE  Leadership, Organization Changes, Planning, Time Management organized by “Simple Solutions”  Sales, Motivation in sales and Teamwork skills organized by “Adizes” and “Skills”,  Sales training organized by Italian company “SEAT Pagina Gialle”,  CRM&CALL centers, conference organized by “ITeam events” Kept in-house training in the area of Sales skills, Motivation and Sales planning OTHER RELEVANT CERTIFICATES Certified accountant auditor Court expert in finance Driver’s license FOREIGN LANGUAGES English ( Italian, Russian ) COMPUTER SKILLS Windows, MS Office, PhotoShop, DreamWeaver Work experience in Adinsur, Pantheon INTERESTS Reading books, traveling, charity work