Gorica Drobnjak
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e-mail:-Mobile: +381 -
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WORKING EXPERIENCE
Okt 2017Now
Consulting and economical-financial expertise
( providing consultations in area of insurance job; in medium-sized
manufacturing companies who have also part of business in area of exportimport jobs…)
April 2017 - Going abroad ( UK )
Nov 2012Feb 2017
Executive Director and Chairman of the Excecutiv Board
( Sept 2016 – Feb 2017 ), SAVA Life Insurance, Belgrade
Responsibility and authority to the position of the Executive Director and
Chairman of the Excecutiv Board:
Leading and successful process implementation according to the new
Law of Insurance
Managing and supervising the work of Sales, Assurance techniques
and Staff Administration departments (direct managing the sectors
due to the small organizational structure in the period of three years)
Planning, directing and coordinating all activities to ensure that goals
are achieved in accordance with the budget (each year, all business
indicators had a positive trend )
Achieving the growth in life premiums in accordance with market
level and keeping costs all the time at an optimum level (with the
team of about only 50 sales person)
Reporting to the Board in accordance with legal procedures and the
needs of the group
Established the Call Center
Managing the whole company with the team of about 100 employees
June 2011Nov 2012
Advisor Chairman of the Board, SAVA Life Insurance, Belgrade
Responsibility and authority to the position of Advisor Chairman:
Organizing activites and communication with all organizational units
Development of procedures and regulations
Participating and monitoring the process of strategic planning
Managing and supervising the work of Sales, Assurance techniques
and Staff Administration department
Proposing measures to improve the company's business
Reporting to the Managment and Supervisory Board in accordance
Dec 2010 June 2011
with the laws of our country and the needs of the group Sava RE
Partcipating in diferent projects of Sava RE
Assistant CSO and CEO, UNIQA Insurance, Belgrade
On the position of Assistant CSO and CEO:
Compiled and developed relevant projects for the expanding of crosschannel selling - planning, improving sales activities and results,
developing relationships with clients…
Participated in the project of CRM, Direct marketing…
Established the project of Business club for UNIQA clients
Participated in the project of collection process
Set up various kinds of trainings for employees
Sept 2008Dec 2010
Deputy Director of Direct Sales , UNIQA Insurance, Belgrade
In 2009 the Direct Sales channel, significant results of 90% of the annual plan
were achieved and supervised by the director and myself. My work on the
position consisted of the following tasks:
Managing and supervising staff of 5 permanent employeesmanagers, and more than 170 sales agents
Maintaining high level of sales efficiency
Producing various analysis and reports concerning results achieved in
the Sales Department
June 2003Sept 2008
Head of Sales department for the territory of Serbia –Yellow and White pages,
Telekom Srbija ad, Belgrade
In the first year, led a team of 30 agents for the territory of Belgrade
and its surroundings
After that period, managing and supervising the work of Sales for the all
territory of Serbia and also managing Finance and Administration
department ( staff of 30 permanent employees and 70 sales agents )
Organizing sale of advertisement spaces in the Yellow and White pages
Managing selection of the sales candidates and training new sales agents
Managing and supervising Sales managers, their work, results and the
teamwork
Producing and managing the implementation of the initial procedures in
the Sales, Finance and Administration department
Contributing to the Finance department successful reorganization that
had an objective to improve transparency of the workflow
Under my supervision the Sales department achieved significant financial
results in the regional campaign that resulted in three regional issues of
the Yellow and White pages. My work here consisted of the following
tasks:
o Creating the first sales presentation for the training of the sales
agents
o Implementing the new ways of reporting on weekly results
o Maintaining a high level of sales efficiency
o VIP Customer relationship management
o
o
Jan 1991May 2003
Producing various analyses and reports concerning the results
achieved by the Sales department
Working on a project to improve existing business
Senior foreign trade officer, Centrotextil ad, Belgrade
Planning and creating purchase orders for necessary raw materials in
cooperation with the plants’ representatives
Analyzing the market and searching for new opportunities to expand
business
Customer management in the country and abroad
Contacting state institutions to provide the necessary licenses
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PERSONAL DATA/EDUCATION
Education:
University of Belgrade, Faculty of Economics
BSc in Economics
FURTHER EDUCATION AND TRAINING
Completed the following courses:
Financial Analysis and Controlling organized by Sava RE
Leadership, Organization Changes, Planning, Time Management
organized by “Simple Solutions”
Sales, Motivation in sales and Teamwork skills organized by “Adizes”
and “Skills”,
Sales training organized by Italian company “SEAT Pagina Gialle”,
CRM&CALL centers, conference organized by “ITeam events”
Kept in-house training in the area of Sales skills, Motivation and Sales
planning
OTHER RELEVANT CERTIFICATES
Certified accountant auditor
Court expert in finance
Driver’s license
FOREIGN LANGUAGES
English ( Italian, Russian )
COMPUTER SKILLS
Windows, MS Office, PhotoShop, DreamWeaver
Work experience in Adinsur, Pantheon
INTERESTS
Reading books, traveling, charity work
