Curriculum Vitae
E-MAIL:- PHONE: -
NATIONALITY: Ghanaian DATE OF BIRTH: 1st JUNE 1982.
Languages Spoken: English MCP Member -
CAREER OBJECTIVE
Systems Analyst, Hardware technologies, Network Analyst, Cybersecurity and Information Security Analyst (To be a professional and advocate in the area of information technology, data analytics, computer engineering, data science, information assurance, web development, information systems audit, risk, compliance and governance).
QUALIFICATION
Azure Certified Cloud Practitioner - Ongoing
Network Track(HCIA Datacom, HCIA Security and HCIA WLAN) - Ongoing
Master of Science In Information Technology.
CNSS Certified Network Security Specialist
Microsoft Certified Professional [MCP]
Undergraduate Degree in Information Technology
Diploma In Network Engineering – Microsoft Technologies.
EDUCATIONAL BACKGROUND
2021 Kwame Nkrumah University Of Science And Technology ……….MSc Information Technology (MSc.IT) Candidate
2020 INTERNATIONAL CYBER SECURITY INSTITUTE (ICSI)………..
CNSS Certified Network Security Specialist
2021 University Of Washington (UW)…....... Leadership and management in Health (Certificate)
2013 University College Of Education Winneba (UCEW) ………..Bachelor of Science In Information Technology (BSc.IT)
2010 Microsoft Certified Profesional (MCP)
2010 National Institute of Information Technology (NIIT), Delhi India……………… (Diploma in Network Engineering – Microsoft Technologist)
TECHNICAL EXPERTISE
Remote Assistance using AnyDesk and TeamViewer -Zapier for workflow automation
Password Security using Dashlane
Project Management using Asana -Agile collaboration using Trello, Miro,
Zoom for meetings
Slack for collaboration
Google drive for file sharing
Dropbox also for file sharing
Vmware for virtualisation and testing
Technical Support Specialist in investigating and troubleshooting technical issues for and hardware and software, Tenacious, Detail-oriented, Always on the lookout for ways to improve things.
Computer Hardware with an emphasis on building, maintenance, upgrading, optimization and repair.
Server systems installation, planning, implementing, repair, maintenance and upgrade
Computer Networking with emphasis on LAN/WAN design and Architecture, Cisco Switches and Router, Wireless Configuration, Virtual Private Network, DNS server, DHCP Server, Firewall, WAN configuration, Routing Protocols, Access point configuration, Installation of Active Directory,VOIP, OpenVPN installation and Configuration
Wireless Communications
Online Presence Management( Blogger, Google Maps, Twitter, Facebook, SEO, YouTube)
Website design(Adobe Dreamweaver, Adobe Flash, Adobe Photoshop, Adobe Illustrator, Microsoft Frontpage, Artisteer)
Advanced MS Office, MS Project, MS Outlook skills
Operating Systems (Windows10, Windows1, Windows 8, Windows Vista, Windows XP, Windows Server 2003, Microsoft Small Business Server, Microsoft SQL Server)
Network/systems Security, Audit, penetration testing, network tools (nmap, wireshark, metasploit).
General Security(physical access control, installation of various security modules and maintenance)
WORK EXPERIENCE
2019 August till date. Zunet IT Consult, Jirapa – Upper West Region
Position Held: Technical Support Engineer
Job Description:
I have 3 years in ensuring the day-to-day IT operations for my Zunet IT Consult in Ghana, and remote work places as the go-to person for technical support
I have 3 years experience in being a central part of the Zunet IT Consult team by providing support for our internal IT customers and assisting with their issues and requests (account creation, application use, hardware, etc.)
3 years experience in configuring and developing end user equipment – desktops, laptops, tablets, phones
3 years of experience in administration, installation and support of Windows and macOS-based systems
3 years experience of receiving and responding to incoming support request in person, via email and JIRA
3 years responsible for Problem tracking with service level assurance
3 years responsible Checking for completeness, documenting the ticket’s process in JIRA
3 years experience in installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite)
3 years experience Troubleshoot and fix issues with Office 365 and cloud solutions.
3 years experience troubleshooting and configuring routers, switches, and firewalls
I have 3 year experience in providing full stack support to offices, work from home since the inception of covid-19 and all of their devices and applications
In my current line of work my duty is to ensure infrastructure works and projects are deployed that help the institution thrives with their technology.
3 years experience technical Support in investigating and troubleshooting technical issues for and hardware and software, Tenacious, Detail-oriented, always on the lookout for ways to improve things.
3 years experience computer Hardware with an emphasis on building, maintenance, upgrading, optimization and repair.
3 years experience Server systems installation, planning, implementing, repair, maintenance and upgrade
2014 July – till date St Joseph’s Midwifery Training college – Jirapa
Position Held: Part Time IT Tutor
Job Description: (Responsible for troubleshooting and Configuration of LAN and WLAN network systems, providing support including procedural documentation and testing new technologies for efficiency, installation, configuration of computer systems and solving technical application related problems and Teaching Students ICT).
.
2011 June – Dec 2013 Upper East Jubilee ICT Centre
Position Held: IT Support Officer/Sales
Key Activities/Decision Areas:
1. Successful selling experience B2B
2. Exceeded Sales Goals by 25% in 2020 (Ghc125,000 above the target)
3. Increased market share by 64% through online advertisement using google adsen, and facebook
4. Improved territory revenue and ranking (from #16 of to #4) in less than 12 months
5. Territory ranked top 10% in the nation within 8 months
SKILLS
Self- Motivated
Passionate about online marketing
Enjoy data and testing hypotheses
Enjoy a fast-paced environment
Autonomous, Reliable, Organised, Hardworking
Willing to learn and have growth mind set
Doer and a thinker
Critical Thinker
Readily Adaptive
Excellent Analytical Skills
Business process development and optimisation
A quick learner
Positive attitude towards work
A team player who accepts responsibilities
Teaching, mentoring and departing knowledge
Good communication skills
Hardworking
Excellent IT Situational Analysis
Excellent IT Risk analysis
Good Cybersecurity Analysis
INTERESTS
Professional and Personal Development
Research
Information Systems Audit, Governance and Cybersecurity
Data Science
Business Intelligence
Technological advancement in the area of wireless communications
Instructing, mentoring and teaching
ICT4D (ICT for Development)
Software and Web application development
Technology Entrepreneurship
Networks and network optimisation
Referees
Rev. Sr. Juliana Lamisi Akayeti
(Principal Health Service Administrator)
Zunet IT Consult,
P. O. BOX 3,
Iirapa-UW/R.
Mobile:-/--
Noella Anglaaere (Mrs)
The Principal
St Joseph’s Midwiffery Training College
P. O. Box 24, Jirapa
Upper West Region
Mobile :-/-
-
