Godwin Oshiele

GODWIN D. OSHIELE Quality Assurance Manager 2 Olorunsogo street, Somorin, Abeokuta, Ogun state, Nigeria. -- SUMMARY With 4 years of diverse experience in virtual assistant services, team management, and quality assurance, I have successfully contributed to industries such as real estate, logistics, and a virtual workforce management. My expertise spans roles as a virtual assistant, research assistant, social media manager, and currently, as a QA manager. Skilled in team leadership, KPI tracking, client relations, and virtual assistant management, I ensure operational excellence and high-quality output. Proficient in Google Suite, Microsoft office suite, and calendar management, I thrive in fast-paced environments and I’m committed to driving efficiency and delivering top-notch service to clients. I aspire to leverage my expertise in virtual workforce management and quality assurance to continue leading high-performing teams, enhance operational strategies, and drive growth within dynamic, client-focused organizations. SKILLS & PROFICIENCIES Team management Virtual Assistant Management Google Suite Proficiency KPI Tracking Project Management and Coordination Quality Assurance Client Relations Social Media Management Research Assistance EMPLOYMENT & EXPERIENCE Quality Assurance Manager Aug 2024 – Present 365moguls.com (London) • Operational Excellence: Ensured compliance with standards by aligning strategies with quality metrics. • Data-Driven QA: Analyzed data to support quality initiatives and create reports for monitoring service delivery. • Team Leadership: Managed a team to optimize resources and enhance operational functions with a focus on quality control. • KPI Improvement: Improved KPIs through process modernization and collaboration with regional and national teams. • Stakeholder Engagement: Fostered collaboration to ensure QA standards were implemented effectively across different clients and projects. • Service Quality: Reviewed and improved service delivery models to increase efficiency and quality. Quality Assurance Manager May 2024 – Present Hugotech Co. • Process Improvement: Reviewed and analyzed workflows to identify areas for quality enhancement. • Quality Audits: Conducted audits to ensure adherence to quality standards and provided actionable feedback. • • Training & Development: Trained team members on quality protocols and best practices to maintain high performance. Reporting: Provided detailed feedback and reports on quality metrics, helping to refine processes for better outcomes. Data Annotator May 2023 – May 2024 Hugotech Co • Data Labeling: Labeled and categorized large datasets for machine learning models, ensuring high levels of accuracy. • Quality Compliance: Ensured strict adherence to client quality standards by meeting specific project requirements across multiple tasks. • Collaboration: Worked closely with teams to ensure data met quality benchmarks for AI training. Virtual Assistant & Business Manager Dec 2022 – Aug-moguls.com (London) • Property Management Support: Managed daily operations, guest communication, booking coordination, and issue resolution for Airbnb listings. • Data Visualization: Created reports with spreadsheets on booking trends, occupancy, and revenue, aiding business decisions on pricing and marketing. • Client Relations: Served as the main contact for guests, addressing inquiries, resolving issues, and managing reviews to ensure satisfaction. • Operations Optimization: Streamlined check-ins, cleaning schedules, and inventory to maintain efficiency. • Team Collaboration: Worked with property owners, cleaners, and maintenance staff to meet Airbnb standards. • Calendar Management: Managed multiple calendars to maximize bookings and avoid conflicts. • Revenue Management: Analyzed data to support competitive pricing and optimize revenue. • Administrative Support: Handled reports, documentation, property profiles, and guest inquiries to ensure smooth operations. Research assistant April 2021 – Dec 2022 Stocksandpips.com/jaeysnow.com (London) • Market Research: Conducted in-depth research on cryptocurrency trends, regulations, and competitor activities to support strategic planning. • Data Analysis: Analyzed market data and provided reports that informed project development and decision-making. • Content Support: Assisted in creating research-based content for articles, reports, and presentations. • Team Collaboration: Coordinated with the research team to align findings with business objectives and project timelines. • Trend Monitoring: Kept track of emerging trends, helping the team stay updated on relevant market shifts. Social Media Manager Aug 2021 – Aug 2022 HRM Alara of Ara Kingdom (Nigeria) • Content Creation: Developed and posted content to engage the community and drive brand visibility on social media platforms. • Community Engagement: Managed social media channels by responding to queries, moderating discussions, and growing follower engagement. • Campaign Management: Executed social media campaigns that increased brand awareness and user engagement. • Analytics & Reporting: Monitored social media metrics to assess campaign success and adjust strategies accordingly. Brand Consistency: Ensured that all content aligned with brand messaging and communication standards. • Graduate Intern Federal Ministry of Agriculture, Abeokuta (Nigeria) July 2021 – Aug 2022 • Data Collection & Reporting: Assisted in collecting agricultural data for research and policy development, ensuring accuracy and timely submission. • Stakeholder Engagement: Supported coordination efforts with farmers, government agencies, and stakeholders to gather insights for agricultural projects. • Project Support: Provided administrative and logistical support for various agricultural initiatives and events. • Policy Research: Contributed to research on agricultural policies, helping to inform decision-making processes. Documentation: Assisted in preparing reports, presentations, and policy briefs for internal use and public dissemination. • EDUCATION & CERTIFICATIONS Bachelor of Agriculture, Ag.Econ. (2019) University of Ibadan, Ibadan, Nigeria. Certifications: SPSS for analytics, Social Media Marketing, Dean’s honor award (Faculty of Agriculture) LANGUAGES & TECHNICAL SKILLS Languages: English (Fluent) Skills: Microsoft Office Suite | Power BI | Google Suite References Available Upon Request