Godwin Emenyonu

GODWIN EMENYONU 16 Omoba Bade Street, Marshy Hill Estate Ajah, Nigeria Nigerian -- PROFESSIONAL SUMMARY With over 7 years of experience in customer service and chat support, I’ve gained a deep understanding of what it takes to deliver outstanding customer care. My journey has taught me the importance of building strong connections with customers, addressing their concerns quickly, and exceeding their expectations. Whether solving complex issues or handling routine inquiries, I’ve always approached my work with patience and a genuine desire to leave customers feeling supported and valued. In addition to my customer service background, I’ve developed proficiency in Office 365 administration and various administrative roles. From managing emails and coordinating meetings to keeping internal operations running smoothly, I’ve balanced both customer-facing and behind-the-scenes tasks to help teams work more efficiently. I’m passionate about optimizing processes and improving workflows without sacrificing the personal touch. For me, great service isn’t just about solving problems—it’s about building trust and creating memorable experiences. WORK HISTORY General Manager (Cosmetics), 10/2018 - Current Prince Ebeano Retail Group, Oniru Lagos  Onboarding new clients: I helped new customers get started by guiding them through the initial setup process, offering training, and addressing any concerns they had, ensuring they felt confident using the product or service.  Building strong relationships: I stayed in touch with clients regularly, checking in to see how things were going, and making sure they felt supported. I probably worked hard to build trust and keep communication open.  Solving problems: When issues came up, I was the go-to person. I worked with different teams to troubleshoot and resolve customer problems quickly, ensuring they stayed happy and their experience was as smooth as possible.  Ensured the products and supplies were high quality and met performance demands.  Gathering feedback: I always listened to what customers had to say—whether it was about what they loved or what needed improvement—and passed that feedback along to the relevant teams to help shape future product developments.  Provided product-specific training to prepare new employees for their roles. Inventory specialist, 06/2016 - 09/2018 Prince Ebeano Retail Group, Chevron, Lekki, Lagos  Stock taking and reconciliations  Ensured that appropriate product descriptions were on the system  Prepared of Purchase Orders and Purchase Return Documents  Reconciled suppliers' invoices to ensure accuracy in figures alongside the number of goods received by the procurers.  Assisted in budget preparation by providing accurate inventory data.  Managed product returns to ensure quick resolution and minimize loss. Media Operations Manager, 01/2012 - 12/2015 Hermon City Global, Pretoria, South Africa, South Africa  Improved operational efficiency by streamlining processes and implementing strategic plans.  Collaborated with marketing, content, and media teams to implement media strategies that align with organizational goals.  Oversaw the timely delivery of media campaigns and planned the publication of content on various platforms.  Managed media technologies, platforms, and software used for content creation, distribution, and storage. Media Relations Officer, 07/2009 - 01/2012 Hermon City Global, Calabar, Cross River State SOFT SKILLS ..  Developed and implemented media relations strategies that aligned with the organization's overall communication and branding goals.  Made improvements to media plans and operations through the use of analytics and performance data.  Reported insights and outcomes to upper management.  Managed content libraries and ensured that media assets were accessible for repurposing and reuse in a variety of campaigns.  Communication skills  Supply chain coordination  Problem-solving  Customer relationship management  Team building  CRM systems usage  Leadership  B2B lead generation  Social media marketing  Marketing automation tools  Inventory management EDUCATION University of Calabar, Calabar, Cross River State, 09/2003 - 02/2009 Bachelor of Science: Marketing Holy Child Secondary School, Calabar, Cross River State, 09/1996 - 11/2002 LANGUAGES English: Advanced (C1) 7.0 HOBBIES AND INTEREST Soccer Music  Travelling   CERTIFICATIONS AND LICENSES IELTS (Academic) British Council (2024) Overall Band Score: 7.0 Listening: 8.0 Reading: 5.5 Writing: 6.5 Speaking: 7.0 Certificate in Digital Marketing (HIIT) 09r, 2023 Professional Certificate in Computer Appreciation (MIDI) 03, 2007 BSc Marketing (University of Calabar) 2009 DIGITAL SKILLS REFERENCES  Microsoft Office: Microsoft Word, Excel, PowerPoint  Google Suite: Doc, Slides, Form, Sheet, Drive  Communication tools: MS Teams, Zoom, Google Meet, Slack, Zoho Cliq, Discord, Intercom, Zendesk, Freshdesk, Hubspot, Zohodesk, Zoho CRM,  Remote for Desktop: Teamviewer, Anydesk, Gotomypc  Workflow tools: Monday.com, Trello, Asana, Clickup, Zoho todo, Zapier  Lead Generation Tools: Realtor.com, Apollo.io, Yelp,  Email Marketing Tools: Mailchimp, Zoho Campaign, Lemlist,  Email Management: Gmail, Outlook, Zohomail  Calender Management: Calendly, Picktime, Acuity Scheduling References available upon request.