Godwin Edurance Oghie

GODWIN ENDURANCE OGHIE PROFESSIONAL SUMMARY Versatile eCommerce and customer service professional with proven expertise in Shopify, Amazon Seller Central, and retail operations. Skilled in managing digital storefronts, resolving customer issues, and driving sales growth through effective strategies. Strong background in team leadership, virtual assistance, and data management, with a consistent record of exceeding customer satisfaction targets. CORE SKILLS • E-commerce & Retail: Shopify store setup & management, Amazon Seller Central operations, Product listing & SEO, Order fulfillment & inventory control • Customer Service: Complaint resolution, Live chat & tele-support, CRM tools (Zendesk, HubSpot, Zoho, Salesforce) • Technical Tools: Intercom, Vici Dials, Microsoft Office Suite, Data Analysis (SPSS) • Business Operations: Team training, Sales reporting & KPIs, Telemarketing expertise, Staff evaluation PROFESSIONAL EXPERIENCE Customer Support Specialist (Remote) – Hi-tech Towers, Texas, USA | Jan 2025 – Jun 2025  Delivered 1st-tier customer support via calls, emails, and tickets, achieving a 92% satisfaction rate.  Monitored and reassigned tickets to ensure timely resolution.  Maintained detailed records of customer interactions across multiple channels. E-commerce & Retail Specialist – Odell Consulting, Florida | Dec 2024 – Jan 2025  Managed Shopify storefront including product uploads, SEO, and promotions.  Oversaw Amazon Seller Central listings, pricing, and performance metrics.  Coordinated order processing and inventory updates, reducing stock shortages.  Supported retail operations with merchandising, POS management, and cash reconciliation. Virtual Administrative Assistant – Digital Peers International, Nigeria | Jun 2023 – Nov 2024  Handled 100+ daily emails, achieving a 95% client satisfaction rate.  Scheduled 50+ meetings weekly, ensuring accuracy and preparation.  Improved website traffic (+10%) and social engagement (+5%) through research and reporting.  Supported social media management, boosting followers by 20%. Live Chat Service Agent – Hasal MFB | Oct 2022 – Jun 2023  Assisted clients via real-time live chat with billing, payments, and account queries.  Provided immediate support and proactive solutions, improving client retention. Sales Supervisor (Optic Fiber Network) – Outsource Global Technologies Ltd. | Nov 2021 – Oct 2022  Increased customer base through cold calling, networking, and referrals.  Conducted market research and competitor analysis to drive sales strategy.  Delivered product presentations that boosted conversion rates. Customer Service Representative – American Citizens Disability, Abuja (Outsource Global Technologies) | Apr 2019 – Aug 2021  Handled 500+ inbound calls weekly to prequalify clients for Social Security benefits.  Consistently achieved 95%+ customer satisfaction rating, exceeding team goals.  Improved customer retention by 9% through proactive service recommendations. EDUCATION B.Sc. Ed. Educational Management & Economics – University of Benin, Nigeria (2014 – 2018) INTERESTS Football · Basketball · Swimming · Writing · Reading · Music