Godwin Anwanakak

Godwin Anwanakak Salesforce Administrator Lagos, Nigeria | - |-| Godwin Anwanakak | LinkedIn | Godwin (@theasuquo) / X | Portfolio PROFESSIONAL SUMMARY I am a highly technical Salesforce Administrator with a year of experience configuring Salesforce Sales and Service Cloud. Proven ability to analyze, design and optimize business processes with hands-on experience implementing change, increasing user adoption and driving best practices. SKILLS            Salesforce Administration: Sales Cloud, Service Cloud, lightning, Reporting, Dashboards, Experience Cloud. Third-party Apps: Jira, Slack, Trello, Google (Sheets, Docs, Slides), PowerPoint, Word, Excel Business Process Mapping (UPN, Flow Charts) Project Management Data Analysis Salesforce training documentation Salesforce.com Problem-solving BA Skills (Information Discovery, Analysis and Synthesis, Communication, Collaboration, and Documentation) Apex LWC EXPERIENCE iLearnings, Salesforce Administrator Intern June 2024 — Present A one-month intensive configuration and implementation of an Ed-tech Salesforce org that spans different areas of the Salesforce org from Configuration to automation to development to reports and 3rd party integration  Executed data management of a Salesforce org effectively.  Configured Salesforce fields, objects, page layout, user profiles, data importation, validation rules, sharing access, Apex Triggers, and Flows, web to lead form creation, email templates, LWC  Built report and created dashboard.  Collaborated via Teams with interns across various timezone on the configuration of a Salesforce org and consolidation of an organization's sales process among its different branches into Salesforce.  Created training and support documentation .  Reviewing release notes and tested new features in a Salesforce developer org.  Engaged in troubleshooting Flows and Apex Triggers an org  Integrated 3rd party apps. Clicked, Salesforce Administrator Intern October 2023 — Present Salesforce Administrator, Participated in Team projects that increase my Salesforce proficiency.  Executed data management of a Salesforce org effectively.  Configured Salesforce fields, objects, page layout, user profiles, chatter group, validation rules, sharing access, auto-response rule, case assignment rules, permission set and permission set group.  Built report and created dashboard.  Collaborated via slack and airmeet with interns across various timezones on the configuration of a Salesforce org and consolidation of an organisation’s sales process among its different branches into Salesforce.  Created training and support documentation for internal non-technical staff.  Reviewing release notes and tested new features in a salesforce.com developer org.  Engaged in troubleshooting an org  Developed Business process maps (BPM), Personas, User Stories and Acceptance criteria ALx, Salesforce Administrator Trainee May 2023 — Feb 2024 Salesforce Administrator, 10 months experience with the usage of Salesforce.  Customised and configure the Salesforce org by setting up  Learnt to Develop reports, dashboards, and processes to monitor data quality and integrity and reduce duplicate accounts continuously  Designed and deployed email templates for both manual and automated distribution.  Established and analysed security by configuring profiles, setting permissions, defining roles and implementing sharing rules.  Conducted health check-up and diagnostics on the org. Asuquo Bespoke, Business Operations Manager As a Business Operations Manager at a bespoke fashion manufacturing company.  Responsible for optimizing operational processes, enhancing productivity, and driving profitability.  Developed and implemented strategies to streamline workflows, improve efficiency, and reduce costs. January 2016 — Present    Managed projects, budgets, and finances to ensure projects are completed within budget and on time. Built vendor relationships, ensured compliance with industry regulations, and foster effective communication across departments. Played a crucial part in driving operational excellence and contributed to the success of the fashion manufacturing company. PROJECT Clicked, Business Analyst Team Sprint March 2024 — April 2024 The objective of this project is to improve customer retention at Airmeet by addressing and resolving inefficiencies in the sales processes and enhancing service integrations.  Worked in a team of 5 to extract insights from a pre-recorded stakeholder interview, created BPM of the current state and future state, and performed gap analysis  Improved customer retention and enhanced the service and sales processes.  Work effectively with an international team under short time constraints.  Present findings with peers and industry professionals. Tools: Elements Cloud, Lucid Chart, Agile Methodology, Google Slides, Google Docs, Slack, Airmeet. Outcome: To redesign and improve the sales and support processes at Airmeet. Clicked, Salesforce AdministratorTeam Sprint March 2024 — March 2024 The objective of this project is to enhance the billing and service request handling processes at Century Link Wireless by implementing new tools and improving existing procedures within a Salesforce development environment as a Salesforce Administrator.  Worked in a team of 5 to extract insights from a pre-recorded stakeholder interview, created BPM of the current state and future state, created user stories, created personas, created acceptance criteria and implemented several tasks under these topics in the org: (org config/setup, object manager/lightning app builder, sales & service, data analytics management & productivity, workflow/process automation)  Improve billing and service processes and efficiency in Salesforce org.  Work effectively with an international team under short time constraints.  Present findings with peers and industry professionals. Tools: Salesforce CRM, Elements Cloud, Lucid Chart, Agile Methodology, Google Slides, Google Docs, Slack, Airmeet. Outcome: To sell a Salesforce solution that meets the client’s business needs. Clicked, Salesforce Sales Rep Team Sprint February 2024 — March 2024 The objective of this project is to enhance my skills as a Business Development Representative (BDR) within the Salesforce ecosystem by engaging in a realistic sales scenario and working through the entire sales process from lead generation to closing a deal.  Worked in a team of 5 to create a persona from a lead data, develop research and lead generation strategies, created questions to be used in the stakeholder interview with the client, conducted the stakeholder interview, worked on the first proposal to present to the client while handling objection from the client and created a Final proposal based on the objection and the client’s preferences.  Improve business processes and efficiency in Salesforce by using AI.  Work effectively with an international team under short time constraints.  Present findings with peers and industry professionals. Tools: Agile Methodology, Google Slides, Google Docs, Google Sheets, Slack, Airmeet. Outcome: To sell a Salesforce solution that meets the client’s business needs. Clicked, Preparing for AI Quest January 2024 — March 2024 The objective of this project is to provide aspiring Salesforce professionals with practical, hands-on experience in using artificial intelligence (AI) within the Salesforce ecosystem.  Worked in a team of 6 to utilize GPTs to extract insights from a pre-recorded stakeholder interview, used Elements cloud to create BPM, used GPT’s to create user stories and implemented tasks like org setup, data loading, created an experience site chat and a chatbot into the Salesforce org.  Improve business processes and efficiency in Salesforce by using AI.  Work effectively with an international team under short time constraints.  Present findings with peers and industry professionals. Tools: Salesforce CRM, Agile Methodology, Element Cloud, GPTs, Google Slides, Google Docs, Slack, Airmeet. Outcome: Showcase my ability to integrate AI into Salesforce. EDUCATION    Trailhead by Salesforce — Certified Administrator — Pass University of Lagos — Bachelors — Second class Lower Saleforce Talent Alliance Career Cohorts. CERTIFICATIONS & AWARDS      Salesforce Certified Associate Salesforce Certified Administrator Business Administration Specialist Super badge Security Specialist Super badge Trailhead Ranger Rank